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- Tasks: Manage client relationships and schedule appointments for key accounts.
- Company: Mercia, part of Wilmington plc, offers expert-led training solutions across various industries.
- Benefits: Enjoy hybrid working, performance bonuses, health plans, gym memberships, and more!
- Why this job: Join a passionate team focused on client care and experience a digital transformation.
- Qualifications: Strong English and ICT skills, diary management experience, and excellent interpersonal abilities required.
- Other info: This is a fast-paced role ideal for organised individuals who thrive in dynamic environments.
The predicted salary is between 20400 - 30600 £ per year.
Location: Leicester, LE19 1SU - Hybrid role
Salary: £25,500 per annum + Benefits!
Contract Type: 6 month fixed term contract, Full Time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!
Why Do We Want You? Mercia, part of Wilmington plc, is looking for a detail-oriented Client Relationship Executive to oversee and manage the arrangement and scheduling of in-house products and services for Mercia's key accounts in a proactive and timely manner, ensuring slick processes, quick turnaround times, and excellent client service.
Job Purpose, Tasks, and Responsibilities
- Working with our Key Account Managers on some of the top spend accounts in the business.
- Managing diaries for Mercia's consulting and lecturing staff.
- Forging and maintaining professional and helpful relationships with our external clients and helping them make the most of Mercia's services.
- Setting up and managing consultancy visits and lecturing appointments for Mercia's staff and subcontractors.
- Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients.
What's the Best Thing About This Role? You will be working closely with our key account clients to build relationships and rapport, in a team that is passionate about client care and delivering excellent customer service.
What's the Most Challenging Thing About This Role? This is a busy and fast-paced role, requiring you to be highly organized and capable of prioritizing tasks with strong communication skills. You will join the team as they enter a digital transformation, introducing new systems that will create new processes and ways of working.
What We're Looking For
- Strong English skills, backed by relevant qualification(s): GCSE, Key Skills, or Functional Skills.
- Strong ICT skills and exposure to various systems.
- Ability to negotiate with others and seek resolutions.
- Excellent interpersonal skills with the ability to work with minimal supervision, important as the team works in a hybrid office/home environment.
- Extensive experience in diary scheduling and management.
- A good understanding of the accountancy industry and key compliance requirements for firms (desirable, not essential).
- Experience in the same or similar role.
It would be great if you have: Experience in using CRMs.
We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.
About Us Mercia, part of Wilmington plc, provides expert-led professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect.
Join Us We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards.
Click on “APPLY” today!
Client Relationship Executive - Homebased employer: Mercia Group
Contact Detail:
Mercia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive - Homebased
✨Tip Number 1
Familiarise yourself with the key account management process. Understanding how to build and maintain relationships with clients will be crucial in this role, so consider researching best practices in client relationship management.
✨Tip Number 2
Brush up on your diary management skills. Since this role involves extensive scheduling, practice using various calendar tools and techniques to manage multiple appointments efficiently.
✨Tip Number 3
Enhance your communication skills. This position requires strong verbal and written communication, so consider engaging in activities that improve your ability to convey information clearly and effectively.
✨Tip Number 4
Gain a basic understanding of the accountancy industry. While not essential, having some knowledge about compliance requirements and industry standards can set you apart from other candidates.
We think you need these skills to ace Client Relationship Executive - Homebased
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client relationship management and diary scheduling. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to manage relationships. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Relevant Skills: Emphasise your strong English and ICT skills, as well as any experience with CRMs. If you have knowledge of the accountancy industry, be sure to mention it as it’s desirable for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Mercia Group
✨Showcase Your Organisational Skills
As a Client Relationship Executive, you'll need to demonstrate your ability to manage diaries and schedules effectively. Prepare examples from your past experiences where you successfully organised multiple tasks or appointments, highlighting your attention to detail and time management skills.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be ready to discuss how you've built and maintained professional relationships in previous positions. Use specific examples to illustrate your interpersonal skills, especially in a hybrid working environment.
✨Familiarise Yourself with the Company
Research Mercia and its services thoroughly before the interview. Understanding their offerings and the accountancy industry will help you answer questions more effectively and show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to negotiate or resolve conflicts, and be prepared to explain your thought process and the outcomes.
