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For Companies At a Glance
- Tasks: Support our app and enhance customer experience through system management and reporting.
- Company: Join a dynamic Retail and Digital Team focused on innovation and customer satisfaction.
- Benefits: Enjoy a fully remote role with occasional travel and a competitive salary of up to £25,000.
- Why this job: Be part of a team that values your insights and offers opportunities for growth and learning.
- Qualifications: Strong attention to detail, excellent communication skills, and a basic understanding of ICT systems required.
- Other info: This is a 6-month fixed term contract with potential for future opportunities.
The predicted salary is between 20000 - 25000 £ per year.
Location: Fully remote + Occasional Travel
Salary: Up to £25,000
Your new role
As part of our Retail and Digital Team, you will play a key role in delivering an exceptional experience for our customers using our leading app. You will also provide critical insights to enhance operational processes and report on Retail Operations activities.
Responsibilities
- Oversee the M-Ticketing SharePoint site, ensuring documentation and reports are organized and accessible.
- Manage user access as approved by business leads, performing monthly access reviews.
- Train internal agents and teams to navigate their local catalogues and generate reports within the mobile ticketing system.
- Conduct daily health checks of the mobile ticketing system.
- Monitor and report faults in the mobile ticketing system.
- Attend meetings with external suppliers for system support.
- Verify requested changes and ensure compliance with Retail Change Processes.
- Attend Retail Change Board meetings, reviewing and approving mobile ticketing changes.
- Implement approved changes within set timelines and support promotional campaigns, including creating promo codes and validating discounts.
- Serve as an M-Ticketing expert, providing technical support for queries and complaints.
- Assist in managing ticketing assets across the UK fleet and support reporting on retail operational assets.
- Manage user access for other ticketing systems, conducting routine audits as needed.
- Support the Retail Change Advisory Board process, ensuring all system changes are tracked and completed.
- Monitor hardware and software faults, ensuring POs are raised for chargeable faults monthly.
- Collaborate with local operating companies to enhance current performance and address ad-hoc requests.
Experience needed
- Strong attention to detail and the ability to work with all levels of the organization.
- Excellent communication and written skills.
- Strong analytical skills and commercial awareness.
- Understanding of ICT systems; experience with ITSO is an advantage.
IT System Support employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT System Support
✨Tip Number 1
Familiarise yourself with the M-Ticketing system and SharePoint. Understanding how these platforms work will not only help you in interviews but also demonstrate your proactive approach to learning about the tools you'll be using.
✨Tip Number 2
Brush up on your communication skills, especially in a remote setting. Since you'll be training internal agents and collaborating with external suppliers, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to improve processes in previous roles. This will highlight your ability to provide critical insights, which is a key part of the job.
✨Tip Number 4
Network with professionals in the IT support field, particularly those who have experience with ticketing systems. Engaging with others can provide valuable insights and may even lead to referrals for the position.
We think you need these skills to ace IT System Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT System Support role. Emphasise your attention to detail, communication skills, and any experience with ICT systems or mobile ticketing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as managing user access or conducting health checks, and explain how your background makes you a great fit.
Highlight Relevant Experience: In your application, focus on any previous roles where you provided technical support or managed systems. Use concrete examples to demonstrate your analytical skills and ability to enhance operational processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of ICT systems, especially if you have experience with ITSO. Be prepared to discuss specific technologies and tools you've used in previous roles, as this will demonstrate your capability to handle the technical aspects of the job.
✨Highlight Your Attention to Detail
Given the importance of managing documentation and reports, be ready to provide examples from your past experiences where your attention to detail made a significant impact. This could include instances where you identified errors or improved processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as monitoring system faults or conducting user access reviews. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills.
✨Demonstrate Strong Communication Skills
Since you'll be training internal agents and collaborating with various teams, it's crucial to convey your communication style. Practice explaining complex concepts in simple terms, and be ready to discuss how you've effectively communicated with different stakeholders in the past.
