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For Companies At a Glance
- Tasks: Support clients with networking solutions and troubleshoot complex issues daily.
- Company: Node4 is a rapidly growing tech company focused on exceptional service and employee development.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more!
- Why this job: Join a vibrant team dedicated to innovation and personal growth in a supportive environment.
- Qualifications: Strong communication skills, network support experience, and knowledge of ITIL and networking principles required.
- Other info: Participate in social events and enjoy a modern workspace with free snacks and drinks.
The predicted salary is between 28800 - 43200 £ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
About the role
We are seeking an experienced and motivated Network Support Engineer to join our expert team. In this role, you’ll provide advanced support for our networking solutions, troubleshoot complex issues, and ensure reliable connectivity for our clients. The ideal candidate will have a strong background in network support, a passion for problem-solving, and a desire to contribute to our mission of delivering exceptional service as standard.
On a day to day basis you will:
- Manage client support tickets, requests, and tasks
- Utilise network management tools to support client networks
- Manage vendor TAC cases
- Implement standard network provisioning tasks to fulfil customer requests
- Monitor SLAs & ensure client tickets are actioned and updated
- Manage customer escalations
- Support Client – Ethernet and WiFi LANs & WANs, routers, switches, firewalls
- Participate in an Out of Hours On-call rota
This is a multidiscipline role requiring hands-on technical & fault management capabilities.
What will you bring?
Essential
- Excellent communication skills, both written and verbal
- Confidence to work and communicate across a variety of audiences
- Excellent time management skills and an ability to prioritize and multi-task
- Attention to detail and getting it right first time
- Ability to work as part of a team
- Ability to work pro-actively and to tight deadlines
- Knowledge and experience in working in an ITIL environment
Technical Skills
- Strong knowledge of network principles in a support environment
- Working knowledge and accreditation for Juniper, Cisco or Fortinet
- IP Addressing & DHCP
- BGP, OSPF, NAT & PAT
- Routing & Switching
- QOS implementation and troubleshooting
- IPSec VPN configuration & management
- MPLS & SD WAN knowledge
- Tools – LogicMonitor, Observium, PRTG & Solarwinds
Desirable
- F5 experience
- Palo Alto experience
- Cisco Meraki experience
- MS Azure Networking
- Experience working in a Managed Service Provider environment
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Network Support Engineer employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Familiarise yourself with the specific networking tools mentioned in the job description, such as LogicMonitor and Solarwinds. Having hands-on experience or even just a solid understanding of these tools can set you apart during discussions.
✨Tip Number 2
Brush up on your knowledge of network protocols like BGP, OSPF, and NAT. Being able to discuss these topics confidently in an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed client support tickets or resolved complex networking issues in the past. Real-life scenarios can showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of Node4 on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and show your genuine interest in joining their team.
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Network Support Engineer role. Emphasise your technical knowledge in networking principles, tools, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your desire to contribute to Node4's mission. Mention specific experiences that demonstrate your ability to manage client support tickets and troubleshoot complex issues.
Highlight Communication Skills: Since excellent communication is essential for this role, provide examples in your application of how you've effectively communicated with clients or team members in previous positions.
Showcase Your Technical Skills: Detail your technical expertise in your application, particularly your knowledge of network management tools and protocols like BGP, OSPF, and IPSec VPN. This will help demonstrate your fit for the position.
How to prepare for a job interview at risual Limited
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of network principles and any relevant certifications you hold, such as those from Cisco or Juniper. Highlight specific experiences where you've successfully troubleshot complex networking issues.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of how you've approached and resolved challenging technical problems in the past. This will show your passion for problem-solving and your ability to think critically under pressure.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage client support tickets and handle escalations. Think about how you would prioritise tasks and ensure SLAs are met, and be ready to discuss your approach to teamwork in a fast-paced environment.
