Parts Manager

Do you strive to exceed customer expectations? Great news! We have the perfect opportunity for you to thrive and demonstrate your passion! Established in 1959, for over 65 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract Hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.

As Parts Manager you will be integral to the continued success of the After Sales Service Department. You will proactively ensure efficient operation of parts delivery, inventory, procurement and distribution for both our Fradley and Stoke Workshops, contributing to business strategy and our customers overall experience.

Our benefits package includes:

• 33 days holiday (inclusive of Bank Holidays)
• Designated EAP service to support health and financial wellbeing
• Refer a friend scheme (earn £750 for each referral)
• Birthday and Christmas Gift Vouchers
• Discounts for UK hotel stays
• Training and Development opportunities for career progression
• Charity and Community events throughout the year
• Branded workwear and PPE provided

Key Duties and Activities:

• Monday - Friday 08:00am - 17:30pm (with occasional Saturday 08:00 - 12:00)
• Procurement and Parts Sales: To maximise departmental profitability through effective marketing campaigns and sale of parts, accessories, lubricants, merchandise and other value-added products to retail customers. For internal customers to ensure best value for money proposition secured.
• Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels.
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
• Ensure that the Parts Department achieves target objectives by on-going examination of accounts, daily & weekly operating controls, system information, industry reports and public domain information, and manufacturer’s composite figures (monthly).
• Continually review market trends to ensure parts sales are aligned to demand and price and negotiate accordingly.
• Build and strengthen new and existing relationships through meeting customers, and suppliers to develop objectives and proposals to generate new business growth.
• Inventory management: Maintain optimal stock levels, tracking usage, and preventing shortages to ensure maximisation of parts availability for retail and internal customers, and minimise overage stock and obsolescence.
• Support service and bodyshop operations to ensure a smooth flow of paperwork and developing efficiency in administrative operations.
• Conduct regular stock audits, track parts movements and organise parts activities to ensure the department’s efficient and profitable operation by satisfying customers (internal and external) enhancing customer relations.
• Manage effective parts availability and distribution to ensure our technicians and both workshop locations have the necessary parts for repair and maintenance.
• Ensure compliance & safety – storage and handling of parts comply with safety and environmental regulations.
• Budget & Cost Control: Maximise departmental profitability through the effective marketing and sale of parts, accessories, lubricants, merchandise and other value-added products; both direct to customers and via internal channels.
• Handle defective parts, warranty claims and returns with suppliers.
• Team Leadership & Training: Lead, mentor and motivate the Parts Team to achieve business KPI's and goals through objectives and collaborative working.
• Carry out Appraisals, provide real-time feedback through effective support and communication.
• Establish and maintain Parts Department Skills Gap Analysis to provide satisfactory levels of knowledge, skill, job satisfaction and cost-effective development of key parts personnel.

What you will need:

• Technical skills, knowledge and experience of the retail motor industry.
• Skills in applying and using knowledge in a management position.
• Ability to organise clerical work, administration, control systems and financial resources.
• Team management and leadership skills and the ability to mentor.
• Flexibility to travel to our Stoke site on a one visit per month basis.
• Relevant and up-to-date knowledge of vehicle design, manufacture, consumer and vehicle legislation, industry and trade practices.
• Extensive knowledge of Parts stock management, computer systems, asset management, and administrative control processes.

This is a great opportunity to really make an impact in contributing to the development of our Parts Department. If you are looking for a workplace where your growth is supported, your contributions celebrated and a place you can thrive, look no further and contact us today!