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- Tasks: Join our team as a Customer Service Operator, managing customer relations and internal communications.
- Company: Maritime Transport is a leading UK logistics company with a dynamic work environment and growth opportunities.
- Benefits: Enjoy annual salary reviews, bonuses, 25 days holiday, life assurance, and discounts on MSC cruises.
- Why this job: Be part of a market leader in logistics, contributing to innovative low carbon solutions and teamwork.
- Qualifications: Strong communication skills and IT proficiency are essential; transport industry knowledge is a plus.
- Other info: Work 2 days at our Birmingham depot and 3 days at a customer office, fostering diverse experiences.
The predicted salary is between 28800 - 43200 £ per year.
This is a Permanent, Full Time vacancy that closed 2 months ago at 12:00 BST.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Operator based at our Birmingham depot to help us develop our ambitious plans.
Why work for Maritime Transport?
- Annual salary review (discretionary).
- Annual bonus (discretionary).
- 25 days holiday plus 8 bank holidays on top from day 1.
- Life assurance cover x3 from day 1 and up to age 66.
- Employee assistance programme.
- Big discounts on MSC cruises for yourself, family, and friends.
- You’ll be working for one of the market leaders.
Duties & Responsibilities:
- Dealing internally with Maritime staff to manage any issues or problems.
- Dealing externally with our customers, ensuring a high standard of customer service is maintained at all times.
- 2 days a week will be based in our Birmingham depot while 3 days a week will be based at our customer’s office in Birmingham.
- An understanding of the transport industry would be preferred but not essential.
- Working as part of a successful team, you will possess excellent communication skills and experience dealing directly with customers.
- A working knowledge of IT systems and Microsoft Excel is essential for the role.
The Company
Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m. To date, the company employs 3,000 personnel across 40+ sites including a network of strategic rail freight terminals, with a cutting-edge fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing a number of trains daily. Maritime has a proven track record as an intermodal operator, developing and delivering low carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail. In 2024, the company was acquired by Swiss-based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
CSU Operator employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSU Operator
✨Tip Number 1
Familiarise yourself with Maritime Transport's operations and values. Understanding their commitment to customer service and sustainability will help you align your responses during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Maritime Transport on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Customer Service Operator.
✨Tip Number 3
Brush up on your IT skills, particularly Microsoft Excel. Being proficient in these tools is essential for the role, and demonstrating your capability can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've handled customer service challenges in the past. Highlighting your problem-solving skills and ability to maintain high standards of service will resonate well with the hiring team.
We think you need these skills to ace CSU Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Operator at Maritime Transport. Highlight your relevant experience in customer service and any knowledge of the transport industry.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, IT proficiency, and any previous roles that involved customer interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Maritime Transport and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Maritime Transport Ltd
✨Research Maritime Transport
Before your interview, take some time to learn about Maritime Transport's history, values, and recent developments. Understanding their position in the logistics industry will help you answer questions more effectively and show your genuine interest in the company.
✨Highlight Customer Service Skills
As a Customer Service Operator, your ability to communicate and resolve issues is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or complaints, demonstrating your problem-solving skills and commitment to high standards of service.
✨Familiarise Yourself with IT Systems
Since a working knowledge of IT systems and Microsoft Excel is essential for this role, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous jobs and how they can help you excel in the position.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about team dynamics, opportunities for professional development, or how success is measured in the Customer Service Operator role.
