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For Companies At a Glance
- Tasks: Support daily operations of a premium ticketing platform, managing inventory and resolving issues.
- Company: Join a vibrant startup in London offering premium tickets for live sports and music events.
- Benefits: Enjoy share options, quarterly bonuses, private health insurance, and access to VIP experiences.
- Why this job: Be part of a dynamic team in the exciting live events industry, fostering quick decision-making.
- Qualifications: Experience in operations preferred; strong problem-solving skills and a passion for live events are essential.
- Other info: This role requires in-office presence five days a week to enhance collaboration and agility.
The predicted salary is between 24000 - 42000 £ per year.
Do you want to work for an exciting Sports and Music Events start up in the heart of London? Our client is an online marketplace offering premium tickets and hospitality packages for live music and sports events. Following the launch of their website in November 2018, they have secured significant investment in their business and made fantastic partnerships with great brands such as Manchester City, Watford FC, the WRU, and Scottish Rugby.
Who we’re looking for
A highly organised and proactive Marketplace Operations Executive who is passionate about optimising processes and ensuring seamless operations. The ideal candidate thrives in a dynamic environment and is eager to contribute to the smooth running of our premium ticketing platform. You should be detail-oriented, data-driven, and have a keen interest in the live events industry, ensuring our marketplace functions efficiently and delivers exceptional experiences for our customers and partners.
We’re in the live events business, which means in-person events are our core. This translates to our company culture and this role requires the candidate to be in the office five days a week at our London HQ. This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.
Responsibilities
As a Marketplace Operations Executive, you will play a key role in supporting the day-to-day operations of our platform. This includes managing inventory, coordinating with partners, resolving operational issues, and ensuring the accurate and timely display of event listings. You will also monitor marketplace performance, analyse data to identify improvements, and work closely with the wider team to ensure our platform meets the needs of both customers and partners.
Your role will involve:
- Monitor inventory levels and ensure that all products are listed accurately and in a timely manner
- Manage pricing within the product both dynamically and manually
- Work with partners to ensure that their content is inputted correctly and efficiently
- Solutionise and propose technical improvements and automations to streamline processes and increase efficiency
- Build and monitor the effectiveness of pages on the marketplace, including analysing key metrics and making recommendations for improvements
- Liaise with internal and external stakeholders to ensure that all parties are working collaboratively towards common goals
- Develop and implement standard operating procedures (SOPs) to ensure that all marketplace operations are standardised and streamlined
- Identify areas for improvement within marketplace operations and work with the Head of Marketplace to develop and implement strategies to address them
- Be adaptable and able to work to last minute deadlines alongside strategic planning
- Communicate effectively with team members, partners and stakeholders across the business
- Have a passion for process improvement and streamlining
Skills & Experience
While these qualifications are highly regarded, we appreciate the richness of diverse experiences. You don’t need all of them, but they could include:
- Experience in operations, preferably in a marketplace or e-commerce setting
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work effectively with a variety of stakeholders
- Technical aptitude with the ability to quickly learn new tools and technologies
- Have excellent digital literacy
- Must have impeccable attention to detail
- Must be a fast learner with the ability to multi-task in a fast-paced environment
- Have confidence in decision making
- Have an interest in sport, music and major live events
Target compensation package: Up to £30k + quarterly bonus + share options + benefits. Final offers may differ from the target compensation package, taking factors such as experience level and skill set into consideration.
Our benefits
- Employee share options scheme
- Quarterly bonus
- 23 days of annual leave + public holidays
- A top-tier private health insurance package
- Penfold pension scheme
- Learning and development budget
- Employee Referral Scheme
- Cycle to work scheme
- Weekly Deliveroo vouchers
- Access to VIP experiences at live events
- Gym on site
Marketplace Operations Executive employer: Inspiring Interns
Contact Detail:
Inspiring Interns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketplace Operations Executive
✨Tip Number 1
Familiarise yourself with the live events industry, especially in sports and music. Attend local events or engage with online communities to understand current trends and challenges. This knowledge will help you speak confidently about the industry during your interactions.
✨Tip Number 2
Network with professionals already working in marketplace operations or related fields. Use platforms like LinkedIn to connect with individuals from similar companies and engage in conversations about their experiences. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've optimised processes in previous roles. Be ready to discuss specific situations where you identified inefficiencies and implemented solutions, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your technical aptitude by familiarising yourself with common tools used in marketplace operations, such as inventory management systems or data analytics software. Being able to discuss these tools and your experience with them can set you apart from other candidates.
We think you need these skills to ace Marketplace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, particularly in a marketplace or e-commerce setting. Emphasise your problem-solving skills and any previous roles where you improved processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the live events industry and how your skills align with the responsibilities of the Marketplace Operations Executive role. Mention specific examples of how you've optimised processes in past positions.
Showcase Your Analytical Skills: Since the role requires data-driven decision-making, include examples in your application that demonstrate your analytical skills. Discuss any tools or technologies you’ve used to monitor performance or improve operations.
Highlight Communication Abilities: Effective communication is key in this role. Make sure to mention experiences where you successfully liaised with various stakeholders, showcasing your interpersonal skills and ability to work collaboratively.
How to prepare for a job interview at Inspiring Interns
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for the live events industry during the interview. Share any personal experiences you've had with concerts or sports events, and explain how they fuel your desire to work in this dynamic environment.
✨Demonstrate Your Organisational Skills
As a Marketplace Operations Executive, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your attention to detail and ability to meet deadlines.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle operational issues. Think of specific challenges you've faced in previous roles and how you resolved them. This will showcase your analytical skills and proactive approach.
✨Familiarise Yourself with Their Partners
Research the brands and partners associated with the company, such as Manchester City and Watford FC. Understanding their significance will help you demonstrate your knowledge of the marketplace and show that you're genuinely interested in contributing to their success.
