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For Companies At a Glance
- Tasks: Help customers with queries and build lasting relationships.
- Company: Join a friendly company located just outside Bicester.
- Benefits: Enjoy a competitive salary of £26,000 and a supportive team environment.
- Why this job: Perfect for those who love problem-solving and making a difference in customer experiences.
- Qualifications: Previous customer service experience and good computer skills are essential.
- Other info: A full UK driver's licence and own transport are required due to location.
The predicted salary is between 20800 - 36400 £ per year.
We are looking for an individual to join a company based in a village location just outside Bicester as a Customer Service Advisor. Within this role, you will be building relationships with customers and supporting customer retention, answering customer queries and liaising with internal and external contacts. Working hours will consist of 08:30-17:00 Monday to Friday.
Duties of the Customer Service Advisor:
- Respond to customer queries regarding online orders.
- Resolve customer service queries via telephone, email, online, and on Trustpilot.
- Liaise with couriers regarding order updates, missing parcels, and raising claims.
- Provide support and product information to customers.
- Processing returns.
- Build and develop relationships with customers and stakeholders.
- General administration.
Personal Attributes:
- Previous experience within a customer service position.
- Good computer skills, comfortable using Microsoft Office, Word, Outlook, and Excel.
- Strong communication skills both written and verbal.
- Problem-solving skills.
- Excellent attention to detail.
- Work well within a team.
Due to the location of this role, you will need a full UK driver's licence and access to your own transport. Offering £26,000 per annum. If you are looking for a new opportunity and would like to be considered for this position, please apply now!
Customer Service Advisor employer: K2 Recruitment
Contact Detail:
K2 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. Since this role involves liaising with customers and internal teams, practice clear and concise communication to ensure you can convey information effectively.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customer interactions or resolve issues, as this will show your problem-solving abilities in action.
✨Tip Number 4
Make sure you have a reliable means of transport. Given the location of the job, being able to demonstrate that you can easily commute will be a plus point in your favour.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Emphasise your communication skills and any relevant software proficiency, particularly with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer queries in the past and how you can contribute to building relationships with customers.
Highlight Problem-Solving Skills: In your application, provide examples of situations where you've demonstrated strong problem-solving skills. This is crucial for a Customer Service Advisor role, so make it clear how you approach challenges.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Attention to detail is key in this role, and your application should reflect that quality.
How to prepare for a job interview at K2 Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've successfully resolved customer queries and built relationships, as this will demonstrate your suitability for the position.
✨Demonstrate Strong Communication Skills
Since strong communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. During the interview, focus on both your verbal and written communication skills, perhaps by discussing how you handle customer interactions through different channels.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare some scenarios where you successfully solved a problem or turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their values and customer service approach will help you tailor your responses and show that you're genuinely interested in the role and the company.
