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- Tasks: Support grieving families by coordinating funeral arrangements and providing compassionate care.
- Company: Join Co-op Funeral Directors, a respected firm with a rich history of serving Essex communities since 1936.
- Benefits: Enjoy flexible working hours, community involvement, and the chance to make a real difference.
- Why this job: Be part of an award-winning team dedicated to exceptional customer service and community support.
- Qualifications: No specific qualifications required; just bring your empathy and willingness to help others.
- Other info: Opportunity to participate in bereavement support groups and gain valuable experience in a meaningful role.
The predicted salary is between 28800 - 43200 £ per year.
Co-op Funeral Directors is part of the Chelmsford Star Co-op family. As a long-established firm of Funeral Arrangers in Essex, with a heritage dating back to 1936, we are proud to serve our local communities and have been supporting families throughout generations. We care passionately about the customer service we offer, from the moment of first contact until after the funeral service, providing bereavement support groups for those who would like additional support. Our team has won numerous local business awards for demonstrating how we go above and beyond in supporting our customers.
We are members of the National Association of Funeral Directors and carry ‘Fair Funeral’ and ‘Good Funeral Guide’ accreditation. In 2021, we won ‘Best for Customer Focus’ in the local Business Awards, and in 2022, we were named ‘Best Funeral Providers in Essex’ at the Business Excellence Awards. We work proudly with specialist insurers Ecclesiastical to provide secure pre-paid funeral plans to give peace of mind.
When our clients/families organise a funeral, they will be supported by a local Family Liaison Officer in their local branch, as well as our Funeral Services team. Could you help to support them through this process as well as help grieving families? The responsibilities include:
- Liaising with clients over the arrangements of the funeral.
- Liaising with Doctors, Clergy, Crematorium, and coroner regarding the deceased and necessary arrangements to ensure the funeral is carried out as per the client’s wishes.
- Showing care and respect to the deceased at all times.
- Selling and administering Funeral Pre-Payment Plans.
- Selling and administering monumental masonry.
- Attending and helping run the branch's Bereavement and Aftercare Support Group as required.
- Collecting, recording, and administering donations on behalf of the client and paying over monies due to the beneficiary.
- Recording and checking all personal belongings which remain with the deceased.
- Participating in the division’s inoculation programme to protect against the spread of infections to employees.
- Participating in a Saturday morning rota.
- Covering any other funeral branch as required.
Location: Braintree Area / Chelmsford Area
Family Liaison Officer employer: Chelmsford Star Co-op
Contact Detail:
Chelmsford Star Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and cultural sensitivities of the area will help you connect better with families during their time of grief.
✨Tip Number 2
Network with local healthcare professionals, clergy, and community leaders. Building relationships with these individuals can provide valuable referrals and insights into how to best support grieving families.
✨Tip Number 3
Attend local events or workshops related to bereavement support. This not only enhances your knowledge but also demonstrates your commitment to the role and the community you will serve.
✨Tip Number 4
Showcase your empathy and communication skills in any interactions you have prior to applying. Whether it's through volunteering or informal conversations, demonstrating your ability to connect with others is crucial for this role.
We think you need these skills to ace Family Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Family Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with clients and supporting bereaved families.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in customer service, bereavement support, or similar fields to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others during difficult times. Share personal anecdotes or experiences that showcase your empathy and ability to support grieving families.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Chelmsford Star Co-op
✨Show Empathy and Understanding
As a Family Liaison Officer, you'll be dealing with grieving families. It's crucial to demonstrate empathy during the interview. Share experiences where you've supported others in difficult times, showing that you can handle sensitive situations with care.
✨Familiarise Yourself with Funeral Practices
Research the funeral industry and understand the processes involved. Being knowledgeable about the role of a Family Liaison Officer and the services offered by Co-op Funeral Directors will show your commitment and preparedness for the position.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully liaised with various stakeholders in previous jobs. This could include working with medical professionals, families, or community groups, showcasing your ability to navigate complex conversations.
✨Prepare Questions About Support Services
Demonstrating interest in the bereavement support groups and aftercare services offered by the company can set you apart. Prepare thoughtful questions about how these services are run and how you can contribute to enhancing them, showing your proactive approach to the role.
