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For Companies At a Glance
- Tasks: Manage key accounts and ensure members receive exceptional value from their membership.
- Company: Join East Midlands Chamber, a leading business support organisation with over 4,100 members.
- Benefits: Enjoy 25 days holiday, wellbeing support, and flexible working options.
- Why this job: Be part of a dynamic team that values innovation and relationship building.
- Qualifications: Experience in customer success or relationship management is essential.
- Other info: Agile working practices and opportunities for volunteering and personal development.
The predicted salary is between 36000 - 60000 £ per year.
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award-winning membership, representation, and business support organization that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region's business community.
Salary: £45,000 per annum
Location: Chesterfield, Derby, Leicester, or Nottingham with agile working; additional travel required
Contract: Permanent, full-time (35 hours per week)
Purpose of the Role
Are you an experienced relationship manager? Can you develop and grow memberships? Do you strive to be a high achiever in all business activities? If so, you could be our next team member.
As a Key Account Executive, you will ensure Chamber members receive exceptional value from their membership. You will manage a portfolio of key accounts by strategically aligning their goals with ours to achieve an outstanding customer experience. Building, maintaining, and strengthening business relationships with the portfolio of key accounts, while ensuring high levels of engagement, satisfaction, and retention, is essential.
Key Responsibilities
- Build, maintain, and strengthen relationships with key accounts to ensure high levels of engagement, satisfaction, and retention.
- Work closely with senior stakeholders within key accounts to align Chamber products and services with their business goals, maximizing mutual long-term value.
- Implement strategic plans to achieve account growth.
- Collaborate with the membership and marketing teams to ensure seamless account delivery and an enhanced member experience.
- Monitor key account performance, track engagement levels, and provide insights to inform strategic decision-making.
Ideal Candidate Profile
- Proven experience in membership, customer success, business development, or relationship management roles.
- A strong desire for innovation and the ability to envision and gain agreement on workable, value-adding business solutions.
- Experience working with a diverse range of businesses at all levels.
- Strong, professional communication skills (written and verbal).
- Proficiency with CRM software.
What We Offer
- 25 days holiday plus bank holidays (pro-rata for part-time).
- 8% non-contributory pension scheme.
- Wellbeing support including Westfield Health plan, Mental Health First Aiders, self-help toolkits, discounts, and more.
- Your birthday off and an extra day of leave after 5 and 10 years of service.
- Life assurance (death in service support scheme).
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days per year for volunteering activities.
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate reasons, and dependent-related time off.
- Learning and development opportunities.
- Flexibility for unpaid leave, paid study leave, and special leave for the territorial army.
- Recognition and engagement schemes like Our Stars.
- Tax-free 45p per mile for business travel (up to 10,000 miles/year).
Application Process
If you are enthusiastic about your work and believe you can make a significant contribution, we would like to hear from you. Please visit the East Midlands Chamber job vacancies website to apply. We cannot accept applications via this platform for compliance reasons. The closing date for applications is 10 am on 29 May 2025.
Company Statement
East Midlands Chamber is an equal opportunities employer and a Disability Confident Leader. We encourage all qualified individuals to apply regardless of age, disability, gender reassignment, marital status, pregnancy, race, religion, sex, or sexual orientation. Applicants must have current eligibility to work in the UK and disclose any unspent convictions or cautions, as well as company director disqualifications, in their cover letter. Please inform us of any reasonable adjustments needed during the recruitment process. We prioritize internal applicants and are committed to talent retention.
Proud member of the Disability Confident employer scheme. Disability Confident aims to ensure that applicants with disabilities are given fair consideration, including an interview if they meet the minimum criteria for the role.
Key Account Executive employer: East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire)
Contact Detail:
East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Executive
✨Tip Number 1
Familiarise yourself with the East Midlands Chamber's mission and values. Understanding their focus on enhancing businesses and communities will help you align your approach when discussing how you can contribute as a Key Account Executive.
✨Tip Number 2
Network with current or former employees of the East Midlands Chamber. They can provide valuable insights into the company culture and expectations, which can help you tailor your conversations during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your success in relationship management and account growth. Being able to share these stories will showcase your skills and make you stand out as a candidate.
✨Tip Number 4
Research the key industries and businesses within the East Midlands region. Showing your knowledge about local businesses and their challenges will highlight your commitment and readiness to engage effectively with key accounts.
We think you need these skills to ace Key Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Key Account Executive position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your relationship management skills and your ability to develop memberships. Use specific examples from your past experiences to demonstrate your achievements and how they relate to the role.
Highlight Relevant Experience: In your CV, emphasise your proven experience in membership, customer success, or business development roles. Make sure to include any relevant metrics or outcomes that showcase your success in these areas.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with stakeholders in previous positions.
How to prepare for a job interview at East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire)
✨Research the Organisation
Before your interview, take some time to learn about East Midlands Chamber. Understand their mission, values, and the services they offer. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Relationship Management Skills
As a Key Account Executive, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully managed key accounts or improved customer satisfaction. Highlight your communication skills and how you've engaged with stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you've had to implement growth strategies or resolve conflicts with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Knowledge of CRM Tools
Since proficiency with CRM software is essential for this role, be ready to discuss your experience with these tools. Mention specific software you've used, how you've leveraged it to track account performance, and any insights you've gained that informed your decision-making.
