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- Tasks: Support customers in housing services and manage projects to enhance their living experience.
- Company: Join bpha, a trusted landlord dedicated to customer satisfaction and community support.
- Benefits: Enjoy 28 days holiday, private healthcare, hybrid working, and discounts on gyms and retail.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong customer service, problem-solving, and communication skills are essential; experience in partnerships is a plus.
- Other info: This role requires an enhanced DBS check; apply early as we may close applications sooner.
The predicted salary is between 30000 - 31000 £ per year.
We are looking for a dedicated customer-focused Independent Living Scheme Projects Officer to work within our Independent Living sector.
What you will be doing:
- Demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible.
- Manage housing services proactively and provide a service that lives up to our values and has the customer at the heart of our service.
- Maximise income through minimising rent and void loss.
- Liaising with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team and bpha.
- Demonstrating bpha values and listening to our customers to improve the customer experience helping bpha to become a landlord of choice.
- Supporting tenants with their housing options so they can make informed choices about their tenancy.
We'd love to meet someone with:
- Excellent customer service skills putting the customer at the heart of what we do.
- Exceptional problem-solving skills and decision-making capabilities.
- Clear and effective communicator, able to convey complex information to customers and key stakeholders.
- Negotiation and influencing skills.
- Initiative to make difficult decisions.
- Excellent communication skills, both written and verbal and to a range of audiences.
- The ability to work within an ever-changing environment.
- Experience of working in partnership with internal teams and external organisations to achieve shared goals.
- Ability to follow procedures and maintain clear, concise records.
- Able to create rapport and build effective relationships quickly.
Amongst what we offer you is:
- 28 days holiday PLUS Bank Holidays.
- A generous contributory pension scheme.
- Private health care.
- Free life assurance.
- Access to an extensive suite of wellbeing services and tools including a digital gym.
- Opportunities for learning and development.
- Discounted gym membership.
- Retail discount scheme.
- Hybrid Working.
Please note the successful candidate will need to complete an enhanced DBS application.
Closing date: 8th January 2025
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Independent Living Scheme Project Officer employer: trendnexus sdn bhd
Contact Detail:
trendnexus sdn bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Scheme Project Officer
✨Tip Number 1
Familiarise yourself with the values and mission of bpha. Understanding their commitment to customer service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work in partnership with others. Be ready to discuss specific situations where you successfully navigated challenges or improved customer experiences.
✨Tip Number 3
Practice your communication skills by explaining complex information in simple terms. This will be crucial in the role, so consider role-playing scenarios with a friend to enhance your clarity and effectiveness.
✨Tip Number 4
Research current trends in independent living and housing services. Being knowledgeable about the sector will not only impress your interviewers but also show your genuine interest in the role and its responsibilities.
We think you need these skills to ace Independent Living Scheme Project Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience relevant to the Independent Living sector. Use specific examples that demonstrate your problem-solving abilities and effective communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting customers and improving their experiences. Mention how your values align with those of the company and provide examples of how you've successfully built rapport with clients in the past.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed housing services or worked in partnership with internal teams and external organisations. Highlight any achievements that demonstrate your ability to maximise income and minimise void loss.
Prepare for Potential Questions: Think about how you would respond to questions regarding your decision-making process and how you handle difficult situations. Be ready to discuss specific instances where you had to negotiate or influence outcomes effectively.
How to prepare for a job interview at trendnexus sdn bhd
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've put customers at the heart of your previous roles. Highlight situations where you built trust and effectively addressed customer needs.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've faced challenges and had to make tough decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving skills.
✨Communicate Clearly and Effectively
Practice conveying complex information in a simple manner. You might be asked to explain a difficult concept during the interview, so ensure you can articulate your thoughts clearly to various audiences.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable, engage in small talk, and show genuine interest in their experiences within the company to create a positive atmosphere.
