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- Tasks: Support the Store Manager in daily operations and staff management at Manchester Airport.
- Company: Join Pasta Evangelists, a vibrant food brand dedicated to delivering exceptional pasta experiences.
- Benefits: Enjoy competitive salary, duty-free discounts, team socials, free products, and 28 days paid leave.
- Why this job: Be part of a dynamic team, enhance customer experiences, and thrive in a fast-paced environment.
- Qualifications: Previous supervisory experience in food and beverage, strong leadership, and excellent organisational skills required.
- Other info: Flexibility in hours is essential; shifts may start as early as 3am.
The predicted salary is between 28800 - 43200 £ per year.
The Assistant Manager will support the Store Manager to ensure the smooth and efficient operation of the site located within the airport. This includes overseeing daily activities, managing staff, maintaining high standards of customer service, and maximising sales and profitability. The Assistant Manager plays a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.
What you'll do at Pasta Evangelists:
- Oversee the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring compliance with health and safety regulations.
- Coordinate with airport authorities and management to address any logistical issues or concerns that may arise.
- Implement strategies to optimise efficiency and productivity, such as streamlining workflows and improving processes.
- Recruit, train, and supervise a team of stall staff, ensuring they adhere to company policies and procedures.
- Schedule staff shifts effectively to meet operational needs and maintain excellent customer service standards.
- Provide ongoing coaching and support to team members, fostering a positive and collaborative work environment.
- Lead by example in delivering exceptional customer service, resolving any customer complaints or issues promptly and effectively.
- Monitor customer feedback and implement improvements to enhance the overall experience.
- Ensure that the store maintains a clean, organised, and welcoming environment for customers at all times.
- Manage inventory levels and control costs to maximise profitability while minimising waste.
- Maintain good planning in regards to airside passes.
- Comply at all times with the airside responsibility as pass holder and monitor other team members and passengers for any issues or discrepancies.
Who you are:
- Previous experience in a supervisory or managerial role within the food and beverage industry, ideally in a fast-paced airport environment.
- Able to undertake a criminal record check.
- Passionate about delivering exceptional customer service and creating memorable experiences for customers.
- Strong leadership qualities and can effectively motivate and manage a diverse team.
- Excellent organisational skills and can multitask effectively in a dynamic and fast-paced environment.
- Proactive and resourceful in addressing challenges and finding solutions to operational issues.
- You thrive in a collaborative team environment and can work effectively with cross-functional teams and stakeholders.
- Flexibility in hours, as airport shifts can start at 3am.
- Flexible and adaptable to changing priorities and business needs, with the ability to remain calm under pressure.
- A pasta lover!
What we can offer:
- Competitive salary to attract best talent.
- Join a dynamic, fast-moving & diverse team.
- Duty free discounts excluding alcohol and cigarettes.
- Regular team socials and pasta tastings.
- Free Pasta Evangelists products.
- Referral bonus scheme.
- Cycle to work scheme.
- 28 days of paid annual leave (bank holidays inclusive).
Assistant Manager (Manchester Airport) employer: Pasta Evangelists Ltd
Contact Detail:
Pasta Evangelists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager (Manchester Airport)
✨Tip Number 1
Familiarise yourself with the unique challenges of working in an airport environment. Understanding the logistics and regulations specific to airports can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing teams, especially in fast-paced settings. Be ready to share specific examples of how you've motivated staff and improved customer service in previous roles.
✨Tip Number 3
Demonstrate your passion for customer service by preparing anecdotes that showcase your ability to handle complaints and create memorable experiences for customers.
✨Tip Number 4
Show your flexibility and adaptability by discussing how you've successfully managed changing priorities in past roles. This is crucial in a dynamic environment like an airport.
We think you need these skills to ace Assistant Manager (Manchester Airport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or managerial roles, especially within the food and beverage industry. Emphasise any previous work in fast-paced environments like airports.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved operations or customer experiences in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisational skills, multitasking abilities, and leadership qualities. Use keywords from the job posting to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pasta Evangelists Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable experiences for customers.
✨Demonstrate Leadership Skills
Prepare to discuss your previous supervisory or managerial roles, especially in fast-paced environments like airports. Highlight how you've motivated teams, resolved conflicts, and maintained high standards of service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as managing staff during peak hours or handling customer complaints, and prepare your responses.
✨Know the Company and Its Values
Research Pasta Evangelists and understand their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a positive atmosphere at the airport store.
