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For Companies At a Glance
- Tasks: Provide top-notch support to customers, ensuring their IT systems run smoothly.
- Company: Join a leading IT solution provider that's growing and making waves in the industry.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be a key player in enhancing customer experiences and driving business growth.
- Qualifications: An IT background and a positive attitude are essential for this role.
- Other info: This is a fantastic opportunity to make a real impact in a smaller business.
The predicted salary is between 28800 - 48000 £ per year.
Our client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive. As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations.
- Respond to inbound support enquiries promptly, with accuracy and attention to detail.
- Record all enquiries, communication and information in the relevant systems to assist you and colleagues with the best resolution and collaborative effort.
- Make use of data to achieve the best results and manage enquiries and communication to customers.
- Ensure you are focussed and efficient following the support processes for your allocated role on the helpdesk.
- Manage and support any backlog of issues and communicate with customers, managing expectation.
- Take responsibility for enquiries allocated to you and their resolution or management, ensuring you are proactive in giving customers the best service.
- Escalate enquiries on a course to exceed customer expectation.
The successful candidate will be able to demonstrate:
- An IT background
- A positive and enthusiastic attitude
As a part of a smaller business, this role will provide you the opportunity to be a pivotal part of the support team in ensuring the best possible experience for the customers, assisting in the growth and development of the client base and in hand, the business. If you are interested in exploring this role further, please apply on-line now for immediate consideration.
Customer Support Executive employer: Rockfield Specialist Recruitment
Contact Detail:
Rockfield Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being knowledgeable about ticketing systems and remote support applications can give you an edge during the interview process.
✨Tip Number 2
Brush up on your communication skills. Since you'll be dealing with customers directly, practice explaining technical concepts in simple terms to demonstrate your ability to connect with users.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their services and customer base will help you tailor your responses and show genuine interest during any discussions.
✨Tip Number 4
Prepare for scenario-based questions. Think of examples from your past experiences where you've successfully resolved customer issues or managed expectations, as this will showcase your problem-solving skills.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and IT. Use specific examples that demonstrate your ability to manage enquiries, resolve issues, and maintain service level agreements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your IT background and how it aligns with the responsibilities of a Technical Customer Support Executive. Be sure to express your commitment to providing excellent customer service.
Showcase Relevant Skills: In your application, emphasise skills such as attention to detail, communication, and problem-solving. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer support role.
How to prepare for a job interview at Rockfield Specialist Recruitment
✨Show Your IT Knowledge
Make sure to highlight your IT background during the interview. Be prepared to discuss specific technologies or systems you have experience with, as this will demonstrate your capability to handle technical support queries effectively.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Discuss situations where you went above and beyond to meet customer expectations, as this aligns with the company's commitment to delivering a great customer experience.
✨Be Detail-Oriented
Since the role requires attention to detail, be ready to explain how you ensure accuracy in your work. You might want to share methods you use to keep track of enquiries and communications, which can help illustrate your organisational skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common issues in customer support and how you would approach resolving them, showcasing your proactive attitude and ability to manage expectations.
