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- Tasks: Support and maintain devices, providing first-level break/fix service on-site.
- Company: Join Apogee, a leader in Managed Print Services, dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive team environment.
- Why this job: Be the front-line hero, solving tech issues and making clients happy every day!
- Qualifications: No specific experience required; just a passion for tech and problem-solving.
- Other info: Apply quickly as we may close applications once we find the right fit!
The predicted salary is between 28800 - 43200 £ per year.
As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.
Key Duties include:
- Respond to customer service requests for the repair of business equipment
- Proactively monitor all devices using Apogee or client applications for faults and consumable requirements
- Undertake fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts
- Develop and implement ongoing preventative maintenance schedules
- Report all activity using both Apogee and client incident management systems
- Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results
- Work with colleagues to help overcome new or unusual faults
- Carry out the hardware and network/scanning installation of equipment provided by the company and ensure the machine performs to the customers' satisfaction
- Proactively provide guidance and training to clients so they can maximise the productivity of the equipment and avoid operator faults
- Effectively manage onsite stock of spare parts and consumables
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
On-Site Engineer employer: Reclamestudio Anytime
Contact Detail:
Reclamestudio Anytime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Engineer
✨Tip Number 1
Familiarise yourself with Apogee's Managed Print Service and the specific devices they support. Understanding the technology and services offered will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Being able to demonstrate your problem-solving abilities during any discussions or interviews will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Apogee, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with customer service and how you've handled challenging situations in the past. Since this role involves direct client interaction, showcasing your communication skills will be crucial.
We think you need these skills to ace On-Site Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities of the On-Site Engineer position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Technical Skills: Emphasise your technical skills related to hardware and software support, fault diagnosis, and maintenance. Mention any experience with remote monitoring software or incident management applications, as these are crucial for the role.
Showcase Customer Service Experience: Since this role involves being Apogee's front-line representative, it's important to demonstrate your customer service skills. Provide examples of how you've successfully managed customer interactions and resolved issues in previous roles.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the On-Site Engineer position. Use keywords from the job description and provide concrete examples of your achievements that relate to the responsibilities outlined.
How to prepare for a job interview at Reclamestudio Anytime
✨Know Your Technical Stuff
As an On-Site Engineer, you'll need to demonstrate your technical knowledge. Brush up on common hardware and software issues related to business equipment, and be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, highlight your customer service experience. Prepare examples of how you've handled difficult situations or improved customer satisfaction in previous roles.
✨Familiarise Yourself with Monitoring Tools
Get to know the remote monitoring software and incident management applications that Apogee uses. If possible, research these tools beforehand so you can speak confidently about how you would use them in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to diagnose faults or implement preventative maintenance, and be ready to explain your thought process and actions taken.
