Sales Advisor

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Job Description

Position: Part-time Sales Advisor (24 hours per week)

Location: Samsonite Oxford Street Store, 285 Oxford St, London W1C 2DW

Availability: As soon as possible

Job Purpose

Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.

Principal Accountabilities

Customer Service/Sales

• Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
• Introduce selling benefits and various features of merchandise range.
• Maximise sales through detailed product knowledge and add-on sales.
• Be knowledgeable about store layout, products, and stock availability.
• Deal with customers in a cheerful, polite, and efficient way, always considering their needs.
• Handle customer complaints and phone queries tactfully in line with Company Policy.
• Process transactions in an efficient and professional manner always adhering to Company Procedures.
• Be fully aware of Samsonite after-sales service, Supplier’s warranties, and areas covered.
• Maintain awareness of sales promotions, incentives, and product brochures.
• Be aware of all sales figures, targets, and commissions on a daily/weekly/period basis.

Stock/Merchandising

• Process deliveries and communicate any discrepancies efficiently.
• Ensure backup stock and stockrooms are kept in order.
• Assist in layouts and maintenance of merchandising and internal displays.
• Read and act on relevant Head Office communication.
• Assist in stock counts as directed by Store Manager.

Security

• Ensure security issues are acted upon where possible and reported to Management.
• Remain vigilant when dealing with stock and monies, ensuring Company Procedures are followed.

Housekeeping

• Maintain high standards within the store.
• Ensure daily cleaning and look after fixtures, fittings, and stock.

Operations / Administrative Duties

• Handle telephone enquiries politely and efficiently; communicate all messages.
• Ensure customer enquiries/orders are communicated to Head Office per Procedures.
• Open and close the store following Procedures.
• Carry out stock and personnel administration as directed.

Attendance

• Report 10 minutes before shift start.
• Contact the store early if absent or late.
• Speak directly to your Manager by phone if unable to attend.
• Make up any lost business time.
• Attend training courses as directed.

Appearance

• Maintain a well-groomed, neat, and tidy appearance per Dress Policy.

Health & Safety

• Act on any accidents or dangers and report to Management.
• Be familiar with Health and Safety Manual and fire safety procedures.

Additional Responsibilities

Perform duties of a similar nature as required and directed by Management.

Skills Required

• Constant standing, bending, lifting luggage up to 15 kilos.
• Computer literate.
• Previous retail experience.
• Ability to work under pressure.
• Team player and motivator.
• Target driven.
• Brand sensibility.
• Good command of English.
• Flexibility.

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