Customer Service Representative

BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.

Key Benefits they offer:

• Salary remuneration of £31,396 inclusive of a bonus.
• Full-time permanent position
• Working Hours – Monday to Friday 8:30am – 5:30pm (1hr Lunch)
• Hybrid Working following training – Typically 2 days from home – 3 days office based
• Free on-site parking
• 33 days annual leave, including bank holidays (increases with length of service)
• Company pension contribution (increases with length of service)
• Financial Services Academy – Allowing employees to develop their career within the wealth management sector
• Company/team events throughout the year

Your Duties & Responsibilities include:

• Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
• Answering emails, secure messages and post/letters from both advisers and end clients within the SLA
• Understanding system task failures and manually processing these
• Answering incoming and making outgoing calls to build relationships with advisers and clients
• Dealing with queries and helping to resolve escalation cases generated within the team

You will need:

• Strong Communication skills.
• Strong problem-solving and decision-making skills.
• Strong organisational and time management skills.
• The ability to build positive relationships with team members, clients, and other stakeholders.
• Knowledge of MS Office products, such as Excel and Word