Customer Service Representative

Client/Customer Service Administrator

Employer: BMC Recruitment Group is recruiting for an award‑winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.

Pay Range

BMC Recruitment Group provided pay range: £31,397 inclusive of a monthly bonus. Base pay will reflect skills and experience.

Key Benefits

• Salary remuneration of £31,397 inclusive of a monthly bonus.
• Working Hours – Shift based in a rotating 3‑week cycle (including 1‑hour lunch)
• Week 1 – 8:30 am – 5:30 pm
• Week 2 – 8:30 am – 5:30 pm
• Week 3 – 8:30 am – 5:30 pm
• Week 4 – 11:00 am – 8:00 pm
• Hybrid working post‑training – typically 2 days from home, 3 days office based
• Free on‑site parking
• 33 days annual leave, including bank holidays (increases with length of service)
• Company pension contribution (increases with length of service)
• Financial Services Academy – opportunity to develop a career within the wealth management sector
• Company/team events throughout the year

Duties & Responsibilities

• Process client and adviser requests within SLA, including payments out, internal transfers and investment strategies.
• Answer emails, secure messages and post/letters from both advisers and end clients within the SLA.
• Understand system task failures and manually process these.
• Make outgoing calls and respond to incoming calls to build relationships with advisers and clients.
• Deal with queries and help resolve escalation cases generated within the team.

Required Skills & Qualifications

• Strong problem‑solving and decision‑making skills.
• Strong organisational and time‑management skills.
• Ability to build positive relationships with team members, clients, and other stakeholders.
• Knowledge of MS Office products, such as Excel and Word.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Customer Service

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