Account Manager, Tech, Home and Garden

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We\’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Hard Goods is a focus category at eBay and a key part of the growth plans of the business. We actively work across Electronics and Home & Garden with exciting plans to further grow our business in all areas. The Hard Goods category team will be targeted on growing their focus programmes of refurbished and certified open box.

The role is to help define the Hard Goods trading strategy and implement it through collaboration with internal teams. The role will work heavily with Global Seller Development as we implement our trading strategy with their managed sellers. As a Junior Category Manager, you will be accountable for the success of your category and encouraged to independently lead and run multiple subcategories of the business.

What you will accomplish:

1. Develop and implement annual category plans for key categories
2. Lead internal negotiations to establish special pricing parameters in alignment with category plans
3. Handle strategic investments and expenses budget to optimize category performance
4. Provide action plans on Customer Satisfaction (CSAT) and Buyer Behavior
5. Conduct Evaluation (BBE) analysis for focus categories
6. Collaborate with horizontal trading and marketing teams to lead trade planning and incentive strategies
7. Analyze weekly and monthly performance drivers, recommending actions to Horizontal Trading and Account Management teams
8. Innovate and develop new strategies to improve category performance
9. Supervise live inventory competitiveness and availability, using data to conduct range and gap analysis
10. Develop onboarding strategies for sellers to participate in focus category programs, including Refurbished and Certified Open Box initiatives
11. Build and maintain relationships with Business Development, including creating target lists, tracking leads, and providing focus category briefs

What you will bring:

• Experience with growing responsibility as a business owner in an online retail or marketplace environment; merchandising experience is valued
• Skilled in negotiating win-win outcomes with third parties in sophisticated negotiations
• Execution-driven, growth-oriented mindset with ownership to drive performance against KPIs
• Ability to lead with authority and handle cross-functional coordination collaboratively
• Experience influencing and negotiating with internal and external stakeholders
• Bachelor’s degree preferred, but not required
• Project management and problem-solving skills
• Strong presentation skills with experience influencing groups
• Effective communication skills in various group settings

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