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For Companies At a Glance
- Tasks: Assist customers and internal teams with parts inquiries and orders.
- Company: Join Dhollandia UK Ltd, a leader in tail lift solutions.
- Benefits: Enjoy a supportive team environment and opportunities for growth.
- Why this job: Be a key player in customer satisfaction and technical support.
- Qualifications: Ideal for those with a parts background and mechanical knowledge.
- Other info: Send your CV and cover letter to join our progressive team!
The predicted salary is between 24000 - 36000 £ per year.
Location: Huntingdon, Cambs
The Job
To provide support and assistance to both internal Service department and external customers, whilst maintaining a strong focus on the business objectives within the parts department. By delivering a high level of customer satisfaction the role is a vital part of the business.
A key front-line role that requires a consistent and professional approach to customer service at all times. Responsible for dealing with all aspects of customer enquiries, the position demands strong communication skills with customers, whilst working as a team to both maximise sales and offer a high degree of technical knowledge.
The role
- Main focus areas include but are not exclusive to:
- Answering inbound calls
- Working with other team members within the department to achieve all objectives
- Actioning all enquiries from both internal departments and external customers
- Adherence to all current procedures
- Use of the CRM systems as per specified procedures
- Accurately identifying all parts required
- Maintaining a high standard of customer satisfaction through a friendly and helpful approach
- Processing customer orders in line with specified procedures
- Maintaining stock levels
- Coordinating back-order process
- Taking ownership of parts related customer service issues and taking the necessary action to achieve a satisfactory conclusion
- Always keeping customers up to date with current proceedings
This would suit someone from a parts background, preferably with a mechanical understanding and knowledge of tail lifts and their systems.
If you feel you have what it takes to join our progressive company please send your current CV together with a covering letter by email to: Kevin Arden – Stores Co-ordinator, kevin.arden@dhollandia.co.uk Dhollandia UK Ltd, Latham Road, Huntingdon, Cambridgeshire, PE29 6YG. Tel: 01480 435266
Contact Detail:
Dhollandia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tail lift Parts Advisor - Huntingdon Based
✨Tip Number 1
Familiarise yourself with the specific parts and systems related to tail lifts. Having a solid understanding of these components will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer inquiries or complaints can help you articulate your responses clearly and professionally.
✨Tip Number 3
Network with professionals in the industry, particularly those who have experience with parts advising or mechanical systems. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research Dhollandia UK Ltd and their products thoroughly. Understanding their business objectives and customer service philosophy will allow you to tailor your approach and show that you're aligned with their values.
We think you need these skills to ace Tail lift Parts Advisor - Huntingdon Based
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tail Lift Parts Advisor. Highlight your relevant experience and skills that align with the job description, such as customer service and technical knowledge.
Tailor Your CV: Customise your CV to reflect your experience in parts advising or related fields. Emphasise any mechanical understanding and previous roles that required strong communication skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle enquiries effectively. Mention specific examples from your past experiences that demonstrate your problem-solving skills and technical knowledge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dhollandia
✨Know Your Parts
Familiarise yourself with the parts and systems related to tail lifts. Being able to discuss specific components and their functions will demonstrate your technical knowledge and show that you're serious about the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. This role is all about maintaining high customer satisfaction, so showcasing your ability to handle enquiries and resolve issues will be crucial.
✨Teamwork Matters
Be ready to discuss your experience working in a team environment. Highlight how you’ve collaborated with colleagues to achieve objectives, as this position requires strong teamwork to maximise sales and efficiency.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews or discussing your experiences with friends to refine your delivery.
