Shift Supervisor

• Supervise employees and help delegate operations schedule to ensure proper work area coverage.
• Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and the ability to perform work when necessary. This may include, but is not limited to dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
• Find and define problems, resolve issues, and use these in making appropriate recommendations to Operations Manager and/or staff to exercise continuous quality improvement and to exceed customer expectations.
• Addresses customer concerns and inquiries and reports any issues, concerns, or discrepancies to the Operations Manager.
• Performs and tracks and evaluates supply and equipment usage and repairs.
• Ensures appropriate labeling, dilution, and storage requirements are conducted in accordance with company, customer, and OSHA standards.
• On-the-job training for staff/employees to job-specific tasks.
• Participates in company training ensuring effective communication and distribution of information to supervisors, customers, and employees.
• Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations, and applicable laws when needed.

• Ability to multi-task in a fast-paced environment with constantly changing priorities and high customer demand.
• Knowledge of proper use of equipment, materials, and supplies used in maintenance work.
• Must have excellent internal and external customer service skills.
• Professional appearance and demeanor.
• Ability to lead others and motivate people.
• Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• Microsoft Office skills, i.e. Excel, Word.
• Excellent written and verbal communication skills.
• Bi-lingual English/Spanish required.

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