Service Desk Coordinator (Temp to Perm)

Service Desk Coordinator (Temp to Perm)

Are you an organised and motivated individual with a passion for customer service and administrative strength? We are looking for a Service Desk Coordinator to proactively manage customer needs, expectations, and requirements, ensuring service level agreements are met and maximising opportunities to increase business revenues.

Service Desk Coordinator Responsibilities:

• Delivering outstanding customer service, including handling enquiries, order progression, quotations, billing, and issue resolution.
• Liaising daily with management, team leaders, and operational staff.
• Overseeing projects on and off-site and developing strong relationships with key customers and internal staff.
• Acting as a key point of escalation for day-to-day issues, ensuring operational procedures are followed to maintain current accreditations.
• Maintaining high levels of security awareness and promoting health, safety, and environmental best practices.

Service Desk Coordinator Requirements:

• Proven administration and IT literacy, including proficiency in Microsoft Office.
• Ability to thrive in a target-driven environment while maintaining quality standards.
• Strong team player with excellent communication and problem-solving skills.
• Self-motivated with a proactive approach to workload management.

This Service Desk Coordinator position is a temp-to-perm opportunity, offering a dynamic role within a busy and dedicated team environment. If you have the skills, motivation, and drive to make a difference, we want to hear from you. Apply today or contact Connie or Maisy: Maisy@hewett-recruitment.co.uk

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