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- Tasks: Manage client accounts and foster relationships while ensuring high-quality service delivery.
- Company: ROC Clinic is a private healthcare organisation focused on rapid access and integrated occupational health services.
- Benefits: Enjoy hybrid working options and the chance to travel across the UK for client meetings.
- Why this job: Join a dynamic team dedicated to client satisfaction and sustainable growth in healthcare.
- Qualifications: 5+ years in customer service/sales, with strong multitasking and communication skills required.
- Other info: Ideal for those with prior Occupational Health experience or a passion for client management.
The predicted salary is between 36000 - 60000 £ per year.
ROC Clinic is a private healthcare organisation located in Central London and Aberdeen, Scotland. We offer Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis and Treatment. In addition to the private health services, we provide an integrated healthcare service for Occupational Health needs, that includes sickness absence, health screening, health surveillance, on-site nurses and doctors, and urgent consultations and treatments.
An exciting opportunity has arisen for the position of a Client Account Manager - Occupational Health to assist us with management of accounts and growth and generation of new business. The role will be predominantly office or hybrid based; however, the role may include travel to our client’s sites across the UK.
We are looking for a driven, motivated individual with a proven track record in client services management and team growth. This role is based within the Sales & Business Development and Marketing Department and is focused on existing client accounts management as well as identification and management of new leads. You will be responsible for handling client accounts, fostering the relationship between ROC and the customer, and handling any projects, accounts, or issues that might be relative to that client.
You will liaise frequently with the client to assure them of their importance, helping build the client respect and trust in ROC. As a Client Account Manager, you must know how client’s money is spent, and what services they are receiving. You will need to draw and send documents, information sheets, performance reports either as expected part of contractual obligations or to reassure the customer.
As a manager, you may have several client accounts, but you must be able to manage them effectively and prioritise the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of any project, you will have the responsibility to inform the client and take action to ensure we deliver to the brief. The goal is to ensure high quality service delivery and facilitate sales in every possible way to drive sustainable growth.
We are looking for an experienced Client Account Manager in Occupational Health, but the role may be suitable for someone new to such a position, if the individual has prior relevant Occupational Health experience and required skills.
- Proven experience as sales advisor or other customer service/sales role (5 years minimum)
- Experience in providing business administrative support (2 years minimum)
- Experience in logistics support (1 year minimum)
- Experience in managing clients’ accounts (preferred)
- Be able to multitask and handle several client accounts with the ability to work towards tight deadlines
- Have excellent computing skills and be able to handle multiple diary management and live adjustments
- Be able to manage time and projects effectively
- Be able to work with minimal supervision, make decisions and prioritise
- Be able to communicate efficiently – verbally, in print and on the phone with internal and external teams
- Have efficient networking skills
- Instil trust in colleagues and clients to know the client account manager will firmly and swiftly address any issues that have risen.
Client Account Manager - Full Time employer: ROC Clinic
Contact Detail:
ROC Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager - Full Time
✨Tip Number 1
Familiarise yourself with the Occupational Health sector and ROC Clinic's specific services. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the healthcare and client account management fields. Attend industry events or join relevant online forums to connect with individuals who can provide insights or even refer you to opportunities at ROC Clinic.
✨Tip Number 3
Prepare to discuss your experience in managing client accounts and how you've successfully handled multiple projects simultaneously. Be ready to share specific examples that highlight your multitasking abilities and problem-solving skills.
✨Tip Number 4
Research common challenges faced by Client Account Managers in the healthcare sector. Being able to articulate how you would address these challenges can set you apart from other candidates and show your proactive approach to the role.
We think you need these skills to ace Client Account Manager - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and occupational health. Use specific examples that demonstrate your ability to manage multiple accounts and deliver high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with ROC Clinic's needs. Mention your experience in sales and customer service, and how you can contribute to their growth.
Highlight Relevant Skills: In your application, emphasise skills such as multitasking, time management, and effective communication. Provide examples of how you've successfully managed client relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ROC Clinic
✨Know Your Client Accounts
Before the interview, make sure you understand the key accounts ROC Clinic manages. Familiarise yourself with their services and how they cater to different client needs. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Your Multitasking Skills
As a Client Account Manager, you'll need to juggle multiple accounts. Prepare examples from your past experiences where you've successfully managed several tasks or projects simultaneously. Highlight your time management strategies and how you prioritised effectively.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Be ready to discuss how you've handled client communications in the past, especially in challenging situations. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to liaise with clients and internal teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to address client concerns or manage project timelines. Prepare to explain your thought process and the actions you took to resolve issues, demonstrating your capability to instil trust in clients.
