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- Tasks: Manage client accounts and foster relationships while driving business growth.
- Company: ROC Clinic is a private healthcare provider in London and Aberdeen, focusing on rapid access and integrated services.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team that values client relationships and offers impactful healthcare solutions.
- Qualifications: High school diploma required; relevant experience in client management and occupational health preferred.
- Other info: Ideal for motivated individuals looking to make a difference in healthcare.
The predicted salary is between 28800 - 43200 £ per year.
ROC Clinic is a private healthcare organisation located in Central London and Aberdeen, Scotland. We offer Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis and Treatment. In addition to the private health services, we provide an integrated healthcare service for Occupational Health needs, that includes sickness absence, health screening, health surveillance, on-site nurses and doctors, and urgent consultations and treatments.
An exciting opportunity has arisen for the position of a Client Account Manager - Occupational Health to assist us with management of accounts and growth and generation of new business. The role will be predominantly office or hybrid based; however, it may include travel to our client’s sites across the UK.
We are looking for a driven, motivated individual with a proven track record in client services management and team growth. This role is based within the Sales & Business Development and Marketing Department and is focused on existing client accounts management as well as identification and management of new leads. Within this role, you will interact and work together with the Operational, Marketing, and Finance teams.
You will be responsible for handling client accounts, fostering the relationship between ROC and the customer, and managing any projects, accounts, or issues that might be relative to that client. You will liaise frequently with the client to assure them of their importance, helping build the client respect and trust in ROC.
As a Client Account Manager, you must know how clients’ money is spent and what services they are receiving. You will need to draw and send documents, information sheets, performance reports either as expected part of contractual obligations or to reassure the customer. As a manager, you may have several client accounts, but you must be able to manage them effectively and prioritise the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of any project, you will have the responsibility to inform the client and take action to ensure we deliver to the brief. The goal is to ensure high quality service delivery and facilitate sales in every possible way to drive sustainable growth.
We are looking for an experienced Client Account Manager in Occupational Health, but the role may be suitable for someone new to such a position, if the individual has prior relevant Occupational Health experience and required skills.
Qualifications:
- Completed high school education a must.
- An associate degree or bachelor’s degree preferred.
- Proven experience as sales advisor or other customer service/sales role (5 years minimum).
- Experience in providing business administrative support (2 years minimum).
- Experience in logistics support (1 year minimum).
- Experience within Occupational Health (2 years minimum).
- Experience in managing clients’ accounts (preferred).
- Marketing and business development (preferred).
- Experience in fee negotiation (preferred).
Personal Attributes:
- Be detail oriented and have a procedural mindset.
- Be able to multitask and handle several client accounts with the ability to work towards tight deadlines.
- Have excellent computing skills and be able to handle multiple diary management and live adjustments.
- Be able to manage time and projects effectively.
- Have good investigative and resolution skills.
- Be able to work with minimal supervision, make decisions and prioritise.
- Have initiative, motivation and focus.
- Have great problem solving and organisational skills.
- Be able to communicate efficiently – verbally, in print and on the phone with internal and external teams and stakeholders.
- Have efficient networking skills.
- Be able to handle challenging relationships and manage difficult conversations when necessary.
- Be upbeat, energetic & self-motivated with a good sense of humour.
Instil trust in colleagues and clients to know the client account manager will firmly and swiftly address any issues that have risen.
For detailed Job Description and information on pay and benefits please submit an application via LinkedIn with a copy of your CV.
Client Account Manager employer: ROC Clinic
Contact Detail:
ROC Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with the Occupational Health sector. Understanding the specific services and challenges faced by clients in this field will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals in the healthcare and Occupational Health industries. Attend relevant events or join online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in managing client accounts. Be ready to share specific examples of how you've successfully handled client relationships and resolved issues in previous roles.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Think of scenarios where you've had to manage multiple tasks or difficult conversations, and be prepared to explain how you navigated those situations.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services management, particularly in Occupational Health. Use specific examples that demonstrate your ability to manage accounts and foster client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities outlined in the job description. Mention your experience in sales and customer service, and how you can contribute to ROC Clinic's growth.
Highlight Relevant Skills: In your application, emphasise skills such as multitasking, time management, and problem-solving. Provide examples of how you've successfully managed multiple client accounts or handled challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Account Manager role.
How to prepare for a job interview at ROC Clinic
✨Know Your Client Accounts
Before the interview, make sure you understand the key client accounts ROC Clinic manages. Familiarise yourself with their services and how they cater to different client needs. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Your Multitasking Skills
As a Client Account Manager, you'll need to juggle multiple accounts. Prepare examples from your past experiences where you've successfully managed several tasks or projects simultaneously. Highlight your organisational skills and ability to prioritise effectively.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This is crucial for building trust with clients and ensuring high-quality service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Be prepared to discuss how you would handle difficult conversations with clients, showcasing your ability to maintain professionalism under pressure.
