Student Appeals, Complaints and Discipline Officer

Please note the closing date and time: 23:59 on Friday, 6 June 2025 .

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Sponsorship may be possible under the Skilled Worker Route, depending on the applicable SOC code for this role. Applicants should ensure they can meet the points requirement under the PBS. Further information is available on the university\’s website.

We are seeking to appoint a Student Appeals, Complaints and Discipline Officer who will be part of the Student Appeals, Complaints and Discipline Team (SACD).

The successful candidate will support the resilience of the wider team and facilitate procedures including:

1. Academic Misconduct
2. Academic Engagement and Fitness to Study
3. Appeal of Results
4. Exceptional Circumstances Appeals

They will provide operational support across these processes, offer professional advice to staff and students, ensure compliance with university policies, support policy development, and engage with staff to implement best practices.

The ideal candidate is highly motivated, thrives in a busy environment, and can balance multiple priorities while meeting key deadlines.

You Will Have

• Experience working in a regulatory, customer service, or higher education setting
• The ability to communicate complex policies and outcomes to diverse audiences
• Experience in writing minutes and reports
• Excellent written and oral communication skills
• Excellent time management skills
• A collaborative, team-oriented mindset

We welcome applications from both external and internal candidates. The role can be considered on a seconded basis for existing staff; internal candidates should discuss this with their line manager prior to applying.

Informal Contact Details

• Contact Name: Melissa Willcox
• Job Title: Student Appeals, Complaints and Discipline Manager
• Email:
• Alternative Contact Name: Louise Sharman
• Job Title: Head of Governance
• Email:

Additional details:

• Fixed term for up to 12 months
• Closing date: Friday, 6 June 2025
• Interviews: Tuesday, 17 June 2025

The university is committed to diversity and inclusion, supports the Athena SWAN and Race Equality Charters, champions LGBT+ equality, and is a Disability Confident Employer (Level 2). Applications for job-share, part-time, and flexible working arrangements are encouraged and will be considered based on business needs.

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