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For Companies At a Glance
- Tasks: Lead a team focused on customer loyalty and retention in the automotive sector.
- Company: Join a fast-growing company dedicated to building lasting customer relationships.
- Benefits: Enjoy a supportive environment with potential for long-term opportunities and referral bonuses.
- Why this job: Shape customer engagement strategies while growing your leadership skills in a dynamic setting.
- Qualifications: Experience in managing teams within automotive retail or financial services is essential.
- Other info: This is a 12-month fixed-term contract with possible extensions.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced leader with a background in automotive sales, dealership operations or customer retention? We're looking for a Customer Loyalty Manager to lead a growing team of 7, including two team leaders, within our client's Sales department. This team is focused on keeping customers engaged and loyal as they approach the end of their finance agreements.
The role is evolving to include more proactive, outbound contact, particularly supporting retention from the dealer network. We're specifically seeking candidates with experience in automotive retail, finance or dealership based customer engagement, rather than large-scale call centre backgrounds.
What You'll Be Doing:
- Lead, coach and support a team of 7, including 2 team leaders.
- Drive performance across inbound and outbound activity, focused on customer loyalty and retention.
- Support the team in offering tailored solutions to customers nearing the end of their finance agreements.
- Collaborate closely with internal departments and dealership partners to ensure a seamless experience.
- Identify opportunities to improve customer satisfaction and drive long-term loyalty.
What We're Looking For:
- Proven experience managing and developing teams, ideally including team leaders.
- Background in automotive retail, dealership customer engagement or financial services.
- A strong understanding of sales, retention and outbound customer communication.
- Comfortable in a fast-paced, evolving environment with a proactive, customer-first mindset.
Why Join Us?
- Join a supportive, friendly and fast-growing team.
- Play a key role in shaping the way we build lasting customer relationships.
- Grow your leadership career in a dynamic and rewarding environment.
This is a fixed-term role (12 months), with the potential for longer-term or permanent opportunities.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Loyalty Manager employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer loyalty within the automotive industry. Understanding what drives customer retention in this sector will help you stand out during discussions and interviews.
✨Tip Number 2
Network with professionals in the automotive sales and dealership operations field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer engagement in previous roles. Highlighting your leadership skills and results-driven approach will be crucial.
✨Tip Number 4
Research the company’s values and mission, especially regarding customer loyalty. Tailoring your conversation to align with their goals will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Customer Loyalty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in automotive sales, dealership operations, and customer retention. Use specific examples that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer loyalty and retention strategies. Mention how your background aligns with the role and express your enthusiasm for leading a team focused on customer engagement.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed teams or worked in automotive retail or financial services. Detail your achievements in improving customer satisfaction and driving loyalty.
Showcase Your Proactive Mindset: Demonstrate your proactive approach in your application. Provide examples of how you've successfully engaged customers or improved processes in fast-paced environments, which is crucial for this role.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Showcase Your Leadership Skills
As a Customer Loyalty Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've developed teams, and any specific strategies you've used to drive performance.
✨Demonstrate Industry Knowledge
Familiarise yourself with the automotive retail and dealership landscape. Be ready to talk about trends in customer engagement and retention, and how they apply to the role you're interviewing for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer concerns. Think of examples where you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Emphasise Collaboration Skills
This role involves working closely with internal departments and dealership partners. Be ready to share examples of how you've collaborated with others to achieve common goals and enhance customer experiences.
