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- Tasks: Deliver luxury service, manage guest experiences, and support various resort operations.
- Company: Join Blue Arrow, a leading employer committed to inclusivity and great work opportunities.
- Benefits: Enjoy flexible shifts, hands-on experience, and the chance to work in a vibrant environment.
- Why this job: Perfect for those who love hospitality and want to make guests feel special every day.
- Qualifications: Must have a full driving license; hospitality experience is a plus.
- Other info: Nightshift role with opportunities for growth in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
As a Resort Service Assistant you will deliver high end luxury service to all guests throughout their stay. This is a hands-on role, covering every area including reception, concierge, food and beverage and housekeeping. Due to the nature of the role and other factors it is essential that the right candidate also hold a full driving license.
Key Duties:
- Night preparation of facilities and services for the following day.
- Delivery 5-star guest arrival and departure experiences including check-in, check-out and porter duties.
- Transportation of guests around the site.
- Food and Beverage service.
- Support the housekeeping team when required.
- Standards checks and general tidying including refreshing public areas and restrooms.
- Night audit reports and system updates.
- Security checks, locking and alarms.
- Any duties required by management to support the delivery of guest services and experiences.
Qualifying Criteria:
- Driving License is essential.
- Previous experience within the hospitality, hotel or leisure industry advantageous.
- Experience of booking systems.
- Excellent oral and written communication skills.
- Meticulous attention to detail and professional telephone manner.
- Positive and flexible approach to work including weekend and evening shifts.
If this is the role for you please apply today.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Resort Services Assistant (Nightshift) employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Services Assistant (Nightshift)
✨Tip Number 1
Familiarise yourself with the luxury service standards expected in high-end hospitality. Research common practices and expectations in 5-star hotels to demonstrate your understanding of what exceptional guest service looks like.
✨Tip Number 2
Highlight any relevant experience you have in hospitality or customer service during your interactions. If you've worked in similar roles, be ready to share specific examples of how you provided excellent service or handled challenging situations.
✨Tip Number 3
Since this role requires a driving license, ensure you mention your driving experience and comfort with transportation duties. Being able to confidently transport guests can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours, especially night shifts and weekends. Show enthusiasm for the role by expressing your willingness to adapt to the needs of the resort and its guests.
We think you need these skills to ace Resort Services Assistant (Nightshift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, hotel, or leisure industries. Emphasise any roles where you provided high-end service or worked night shifts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering luxury service and mention your driving licence. Share specific examples of how you've excelled in similar roles to demonstrate your suitability.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you showcase your oral and written communication skills in both your CV and cover letter. Mention any relevant experiences that illustrate these abilities.
Show Flexibility and Attention to Detail: In your application, convey your positive and flexible approach to work, especially regarding weekend and evening shifts. Provide examples of how your meticulous attention to detail has contributed to guest satisfaction in previous roles.
How to prepare for a job interview at Blue Arrow
✨Showcase Your Customer Service Skills
As a Resort Services Assistant, delivering high-end luxury service is key. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, especially in hospitality or leisure settings.
✨Demonstrate Flexibility and Adaptability
This role requires a positive and flexible approach, particularly with night shifts and varied duties. Highlight your ability to adapt to changing situations and your willingness to take on different tasks as needed.
✨Emphasise Attention to Detail
With responsibilities ranging from housekeeping to food and beverage service, meticulous attention to detail is crucial. Prepare to discuss how you ensure high standards in your work and any systems you use to maintain quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints or emergencies. Think of scenarios where you successfully resolved issues and be ready to explain your thought process.
