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- Tasks: Conduct customer satisfaction surveys and manage enquiries with a positive attitude.
- Company: Join Halton Housing, an award-winning housing provider focused on customer satisfaction.
- Benefits: Enjoy flexible hybrid working, holiday options, and health cash plans.
- Why this job: Make a real impact on people's lives while working in a supportive and innovative environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working hours can be discussed during the interview.
Location: Waterfront Point
Here at Halton Housing, we are looking for a proactive and enthusiastic Customer Research & Insight Assistant to work across our organisation.
Hours: 20 hours per week
Location: Hybrid working
Working Pattern: To be discussed at interview stage, with flexibility to work occasionally in the evening.
What You’ll Do:
- Carry out satisfaction surveys and research, obtaining additional information or providing feedback.
- Manage customer enquiries following contact and action requests.
- Handle all customer contact in a professional, positive, helpful, and responsive manner.
- Provide customers with appropriate advice and information, and initiate action on their behalf.
- Ensure that customer enquiries that cannot be resolved at the initial point of contact are passed to the appropriate person with all relevant information.
What You’ll Need:
- Experience dealing with complex customer enquiries, preferably in a similar role, with evidence of decision-making and innovative thinking.
- Excellent customer service skills, with the ability to handle difficult conversations.
- Strong communication skills, with the ability to respond and give feedback to internal/external customers, managers, and colleagues.
- Ability to follow defined processes and procedures accurately and consistently.
- An understanding of Data Protection principles and practices.
- Practical experience using Microsoft Office, including Microsoft Teams.
What You’ll Get:
- Opportunity to buy or sell holidays.
- Electric Vehicle Salary Sacrifice Scheme.
- Flexible and hybrid working arrangements.
- Supported training and development opportunities.
- Health and Wellbeing Cash Plan.
If you want to work in a role that makes a real impact on improving people’s lives and believe you’d be a great fit, please apply today!
The Company
Halton Housing is an innovative housing provider with customers at the heart of everything we do. We are an award-winning housing association with over 7,000 homes across Runcorn and Widnes in Cheshire, expanding across the North West. We are known for our innovative approach and reputation as a landlord of choice in the borough and beyond.
Customer Research & Insight Assistant (Part Time) employer: Halton Housing
Contact Detail:
Halton Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research & Insight Assistant (Part Time)
✨Tip Number 1
Familiarise yourself with Halton Housing's mission and values. Understanding their commitment to customer satisfaction and innovative housing solutions will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples of your experience handling complex customer enquiries. Think of specific situations where you demonstrated excellent customer service skills, especially in challenging conversations, as this will be crucial for the role.
✨Tip Number 3
Brush up on your knowledge of Data Protection principles. Since the role involves managing customer information, being able to discuss how you ensure compliance with these regulations will show your professionalism and attention to detail.
✨Tip Number 4
Practice using Microsoft Office tools, particularly Teams, as they are essential for communication in a hybrid working environment. Being comfortable with these tools will demonstrate your readiness to adapt to their working style.
We think you need these skills to ace Customer Research & Insight Assistant (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and research. Emphasise any roles where you've handled complex enquiries or conducted surveys, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, particularly your communication skills and ability to handle difficult conversations.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Microsoft Office and any experience you have with data protection principles. This will show that you can follow processes accurately and consistently, which is crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Research & Insight Assistant.
How to prepare for a job interview at Halton Housing
✨Showcase Your Customer Service Skills
Since the role involves handling complex customer enquiries, be prepared to share specific examples from your past experiences. Highlight how you managed difficult conversations and turned them into positive outcomes.
✨Demonstrate Your Research Abilities
As a Customer Research & Insight Assistant, you'll need to carry out satisfaction surveys. Discuss any relevant experience you have in conducting research or surveys, and how you used the data to improve customer satisfaction.
✨Familiarise Yourself with Data Protection Principles
Understanding Data Protection is crucial for this role. Brush up on the key principles and be ready to discuss how you would ensure compliance when handling customer information.
✨Prepare for Flexibility Questions
The job offers hybrid working and flexibility in hours. Be ready to discuss your availability and how you can adapt to different working patterns, including occasional evening work.
