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- Tasks: Assist customers with parts sales and manage stock using our advanced computer system.
- Company: Join Steven Eagell Toyota, a leading dealership known for customer satisfaction and excellence.
- Benefits: Enjoy full training, mentoring, and covered travel and accommodation for residential training.
- Why this job: Be part of a dynamic team that values your contributions and supports your career growth.
- Qualifications: No formal qualifications needed, just a passion for learning and great customer service skills.
- Other info: Gain a Level 2 Retailer Standards qualification upon successful completion of the apprenticeship.
With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customers' demands and keep up to date with ever-evolving technology.
The Apprentice Customer Service Advisor co-ordinates parts sales to ensure that customers are always able to have the parts they require when they need them. This involves using the company's computer system to log stock movements and produce orders, liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.
Duties Will Include:
- Using the company’s sophisticated computer system to log stock movements and produce orders
- Liaising with colleagues and customers
- Developing skills to improve parts sales performance and dealing with enquiries from both trade and retail customers
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standards qualification.
About You:
No formal qualifications are required but you must be literate and numerate. Modern logistic support processes and systems are highly complex, and you must have a desire to become a first-rate Parts Retailer and have a thirst for knowledge.
Desired Skills & Qualities:
- Computer Literate
- Well organised
- Ability to deal with different types of customers
- Outgoing
- Able to think logically
- A good listener
- Able to follow instructions
- Willing to study
- A team player
- Able to work in a busy, fast-moving environment
Training to be provided:
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with highly skilled professionals. Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training. All travel and accommodation costs are covered by the employer.
Company Profile:
Steven Eagell Toyota Colchester is proud to be part of one of the UK's largest and most trusted Toyota dealership groups, renowned for our commitment to customer satisfaction and excellence. We offer a comprehensive range of new and used Toyota vehicles, alongside expert aftersales care, ensuring our customers have everything they need for a seamless experience.
As part of the Steven Eagell Toyota team, you’ll join a forward-thinking and dynamic environment where your contributions are valued and your career development is a priority. We invest in our people, offering continuous training and opportunities for growth within the automotive industry.
If you’re passionate about delivering exceptional customer service and want to work in a supportive, inclusive atmosphere, Steven Eagell Toyota offers the ideal place to build a rewarding career. We’re always on the lookout for talented individuals to join our team and make a real difference.
About Toyota:
As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training; our team will help you to develop your skills and realise your ambitions.
Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand and really make a positive impact at the retailer you work for.
Apprentice Customer Service Advisor employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Toyota's values and customer service philosophy. Understanding their commitment to 'kaizen' or continuous improvement will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially active listening and rapport-building techniques. Being able to demonstrate these skills in a conversational setting can set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios in the automotive industry. Being prepared to discuss how you would handle various customer inquiries or complaints can showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Steven Eagell Toyota. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an Apprentice Customer Service Advisor. Emphasise your computer literacy, organisational skills, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for customer service and your desire to learn. Mention specific qualities that make you a good fit for the apprenticeship, such as being a good listener and a team player.
Showcase Relevant Skills: In your application, highlight any previous experience dealing with customers or working in a team. If you have examples of how you've used technology or systems to improve efficiency, include those too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Lexus Leicester
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the automotive industry. Toyota values bright, enthusiastic individuals, so let your excitement shine through during the interview.
✨Demonstrate Your Listening Skills
As a Customer Service Advisor, listening is key. Be prepared to showcase your ability to listen actively and respond appropriately. You might even want to practice some common customer scenarios beforehand.
✨Familiarise Yourself with the Company
Research Toyota's values, especially their commitment to 'kaizen' or continuous improvement. Understanding the company's ethos will help you align your answers with what they stand for.
✨Prepare for Role-Playing Scenarios
You may be asked to role-play a customer interaction. Think about how you would handle different types of customers and practice your responses. This will demonstrate your readiness for the fast-paced environment.
