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- Tasks: Join us as a Sales Assistant, providing top-notch customer service and managing busy tills.
- Company: Card Factory is the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, and flexible working hours to suit your lifestyle.
- Why this job: Be part of a fun, fast-paced team that celebrates life's moments and values work-life balance.
- Qualifications: No retail experience needed; we value personality and a passion for customer service!
- Other info: Flexible hours available; just let us know your availability when applying.
We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it! It can get really busy in our stores, therefore you need to be able to manage lots of customers, busy tills and juggling multiple tasks. But don’t worry, you’ll have lots of fun along the way and you’ll understand why you need to be a little bit mad to work here!
- Provide excellent customer service at all times to help each customer celebrate their life’s moments.
- Process all sales politely, efficiently and accurately whilst upselling on till products.
- Price and merchandise stock and products correctly.
- Work with the team unloading and unpacking the deliveries.
- Assist with stock takes, which may include working outside the store’s normal opening hours.
Retail experience is not a necessity when beginning your Card Factory story. We look for personality and a passion for customer service above all else! We want to support a work/life balance, therefore don’t worry if you’re not available all hours of the day – just tell us via the application form when you are available to work!
The role requires someone who likes to be busy, can multitask and embraces change. Above all, you’ll be customer focused and will bring your best to the team!
About the Company: Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online.
- Financial Wellbeing Support.
- Financial Education Tools.
- Salary Advance.
- Seasonal incentive schemes.
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together.
- Discounts across 100’s of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
Sales Assistant employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's a phone call or an in-person chat, let your passion shine through. This role is all about connecting with customers, so demonstrating your excitement can set you apart.
✨Tip Number 2
Familiarise yourself with Card Factory's products and services before your interview. Knowing the range of greeting cards, gifts, and seasonal items will help you engage in meaningful conversations and show that you're genuinely interested in the brand.
✨Tip Number 3
Prepare to discuss how you handle busy environments and multitasking. Think of specific examples from past experiences where you've successfully managed multiple tasks or dealt with high-pressure situations, as this will demonstrate your ability to thrive in a fast-paced retail setting.
✨Tip Number 4
Be ready to express your flexibility regarding working hours. Since Card Factory values work-life balance, showing that you're open to various shifts can make you a more attractive candidate. Highlight your availability and willingness to adapt to the store's needs.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Highlight Customer Service Skills: Since the role of a Sales Assistant at Card Factory is heavily focused on customer service, make sure to emphasise any relevant experience or skills you have in this area. Use specific examples to demonstrate how you've successfully assisted customers in the past.
Show Your Personality: Card Factory values personality and passion over retail experience. Let your unique character shine through in your application. Share anecdotes that reflect your enthusiasm for helping others and your ability to thrive in a busy environment.
Demonstrate Multitasking Abilities: The job requires juggling multiple tasks simultaneously. In your application, provide examples of situations where you've successfully managed several responsibilities at once, especially in fast-paced settings.
Be Honest About Availability: Card Factory appreciates transparency regarding work availability. Clearly state your preferred working hours in your application, ensuring they align with the company's needs. This shows your willingness to be flexible while also respecting your own work-life balance.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers celebrate their life moments. Share any relevant experiences where you provided excellent service, even if they are from outside retail.
✨Demonstrate Your Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks at once. This could be from previous jobs, school projects, or even personal experiences that showcase your ability to juggle responsibilities.
✨Embrace the Fast-Paced Environment
Be ready to discuss how you thrive in busy situations. Mention any experiences where you had to adapt quickly to changes or handle a high volume of work, as this aligns with the company's dynamic atmosphere.
✨Ask About Work-Life Balance
Since the company values flexibility, don't hesitate to ask about how they support work-life balance. This shows that you are thoughtful about your availability and committed to maintaining a healthy balance while contributing to the team.
