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- Tasks: Join our team to manage patient bookings and handle enquiries with a focus on quality care.
- Company: Aneurin Bevan University Health Board is a multi-award-winning NHS organisation dedicated to exceptional patient care.
- Benefits: Enjoy flexible working, paid training, and a supportive environment for career growth.
- Why this job: Be part of a vital team that impacts patient care while developing your skills in a dynamic setting.
- Qualifications: Previous clerical experience is essential; customer service experience is a plus.
- Other info: Welsh speakers are encouraged to apply; training provided for those willing to learn.
The predicted salary is between 24638 - 27400 £ per year.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; therefore, please check your account regularly.
Aneurin Bevan University Health Board supports flexible working. Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job Overview
An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.
We Are Looking For Individuals Who Have:
- Excellent telephone manner and communication skills
- Excellent organisational skills
- Excellent attention to detail
- Flexibility in working practices
- The ability to work as part of a team and on own initiative
- The ability to work under pressure to meet deadlines
- The ability to work at other locations
- The ability to work Saturday morning on a rotational basis
The Referral and Booking team play a vital role in patient care and has a commitment to deliver high-quality care in the right place, at the right time. You will be well supported by a Team Leader and will receive full training in all aspects of this fast-paced role, including dealing with the large volume of calls into the department by our internal Trainer. We can also offer many training and development opportunities to further progress your career within the service.
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
Main duties of the job:
- Provide a service to all acute service clinics within the Health Board
- Make, amend and cancel appointments
- Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
- Processing referral letters
- Updating waiting list entries
- Maintain professional communication with service users and all disciplines of staff
Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements. The ability to speak Welsh is desirable for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation:
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Experience:
Essential criteria:
- Previous clerical experience and administrative processes
Desirable criteria:
- Customer service experience
- Experience of dealing with the public
Skills and Attributes:
Essential criteria:
- Excellent Telephone Manner
- Excellent Communication Skills
Desirable criteria:
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible to the needs of the Service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high-quality standards of work
- Accurate and methodical in all aspects of work
- Remain professional at all times
- Ability to use own initiative and meet deadlines
- Ability to speak Welsh or a willingness to undertake training as required by the post
Other:
Essential criteria:
- Knowledge of how to plan and prioritise
- Ability to work effectively with Clinicians and directorate Managers
Desirable criteria:
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
Qualification and Knowledge:
Essential criteria:
- Good standard of Education
- Knowledge of Admin procedures and systems, some of which are non-routine activities such as answering queries, progressing chasing, task-related problem solving
Desirable criteria:
- NVQ Level 3 or equivalent demonstrable experience
- Computer Literate
- Evidence of Continuous improvement
- Knowledge of WPAS, CWS and WG Guidelines
Health Records- Partial Booking and Validation Clerk employer: Aneurin Bevan University Health Board
Contact Detail:
Aneurin Bevan University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Records- Partial Booking and Validation Clerk
✨Tip Number 1
Familiarise yourself with the specific duties of a Health Records Clerk. Understanding the role's requirements, such as handling calls and processing referrals, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your organisational skills and attention to detail in conversations with the hiring team. Be prepared to share examples of how you've successfully managed similar tasks in previous roles.
✨Tip Number 3
Showcase your flexibility and ability to work under pressure. Discuss any experiences where you had to adapt quickly or meet tight deadlines, as this is crucial for the fast-paced environment of the Referral & Booking Centre.
✨Tip Number 4
If you have any Welsh language skills, make sure to mention them! Even if you're not fluent, expressing a willingness to learn can set you apart from other candidates.
We think you need these skills to ace Health Records- Partial Booking and Validation Clerk
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification. Highlight the key skills and attributes required for the role, such as excellent communication skills and attention to detail, and think about how your experience aligns with these.
Tailor Your Application: When writing your application, make sure to tailor it specifically to the Health Records- Partial Booking and Validation Clerk position. Use the 'Supporting Information' section to clearly demonstrate how you meet the essential and desirable criteria outlined in the job description.
Showcase Relevant Experience: Include specific examples from your previous work or volunteer experiences that showcase your clerical and customer service skills. Mention any relevant training or qualifications, especially if you have experience in a healthcare setting.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aneurin Bevan University Health Board
✨Showcase Your Communication Skills
As the role requires excellent telephone manner and communication skills, be prepared to demonstrate these during the interview. Practice clear and concise responses, and consider how you can effectively convey information, especially in a high-pressure scenario.
✨Highlight Your Organisational Abilities
The job demands strong organisational skills. Be ready to discuss your experience with managing multiple tasks or appointments. Use specific examples from your past roles to illustrate how you prioritise and stay organised under pressure.
✨Demonstrate Flexibility and Teamwork
Flexibility in working practices is key for this position. Share examples of how you've adapted to changing situations or worked collaboratively within a team. This will show that you can thrive in a dynamic environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you successfully managed challenges, particularly in customer service or administrative roles, and be ready to discuss them.
