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- Tasks: As a Collections Specialist, you'll resolve customer queries and enhance cash collection processes.
- Company: E.ON is a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy 26 days holiday, a generous pension, life cover, and flexible working options.
- Why this job: Join an award-winning team recognised for its inclusive culture and commitment to career development.
- Qualifications: Experience in credit control and customer service, with strong organisational and analytical skills required.
- Other info: Hybrid working model: 2 days in the office (Solihull) and support for disabled applicants.
The predicted salary is between 28800 - 43200 £ per year.
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
Right now, we're looking for a Collections Specialist to join our team. For this role, you will investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.
Key responsibilities
- Report on the performance of specific processes and investigate process failures to recommend improvements.
- Take part in changing and implementing processes, perform testing, and create and maintain documentation to ensure department processes align with business and industry standards.
- Deliver formal or side by side training for staff on a range of operational procedures and best practice, to promote knowledge within the team and the wider business areas to improve operational efficiency.
- Evaluate training delivered to ensure it is consistent with departmental processes and procedures.
- Fully update systems after every call / email to ensure there is full history of contact with the customer and the debt and risk area is fully compliant.
- Support on various end-to-end processes to enhance team awareness and ensure tasks are handled correctly and professionally the first time.
What we need from you
- Demonstrable experience within credit control.
- Customer service experience via email and telephone.
- Strong organisational skills, with the ability to prioritise workloads.
- The ability to analyse complex information and propose possible solutions.
- Proficiency in Microsoft Excel.
It would be great if you had
- Experience within the UK Energy Industry.
Here's what you need to know
- Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
- Outstanding Employer Accolades: Awarded Best Place to Work for 16–34-year-olds and named as a Sunday Times Best Places to Work 2025 employer.
- Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives.
- Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
- Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
- Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
Get in touch
For more information about the role please contact the recruiter, natalie.harrison@eon-uk.com - please note, CVs sent directly will not be accepted.
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Collections Specialist employer: E.ON Gruppe
Contact Detail:
E.ON Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarise yourself with the UK energy sector, especially the B2B market. Understanding the specific challenges and trends in this area will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complex queries. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this will showcase your ability to thrive in a collections environment.
✨Tip Number 3
Highlight your organisational skills by preparing to discuss how you prioritise workloads and manage multiple tasks. This is crucial for a Collections Specialist, so think of specific instances where you've demonstrated these abilities.
✨Tip Number 4
Get comfortable with Microsoft Excel, as proficiency in this tool is essential for the role. Consider taking a quick online course or tutorial to brush up on your skills, especially in data analysis and reporting.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Specialist. Review the job description carefully and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in credit control and customer service. Use specific examples that demonstrate your organisational skills and ability to analyse complex information.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the energy sector and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at E.ON Gruppe
✨Showcase Your Customer Service Skills
As a Collections Specialist, you'll need to demonstrate your customer service experience. Be prepared to share specific examples of how you've resolved customer queries in the past, especially through email and telephone.
✨Highlight Your Analytical Abilities
The role requires analysing complex information and proposing solutions. During the interview, discuss instances where you've successfully tackled complex issues and how your analytical skills led to effective resolutions.
✨Familiarise Yourself with the Energy Sector
While not mandatory, having knowledge of the UK energy industry can set you apart. Research current trends and challenges in the sector, and be ready to discuss how they might impact the role of a Collections Specialist.
✨Demonstrate Organisational Skills
Strong organisational skills are crucial for prioritising workloads. Prepare to talk about your methods for staying organised and managing multiple tasks effectively, perhaps by sharing tools or techniques you use.
