Kickstarter Programme London

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

The Kickstarter Programme is a 24-month, full-time initiative offering hands-on experience across four key customer-facing teams at Monzo. You’ll gain comprehensive exposure to different areas of the business, developing skills to take on bigger responsibilities in key roles after the programme. It’s an incredibly exciting opportunity to learn how a fast-growing business works whilst helping build Monzo into a generational company. We’re biased (it was our idea) but we think it’s great.

Responsibilities will include (but are not limited to):

• Collaborate with cross-functional teams to deliver tangible, customer-focused projects.
• Work on initiatives to improve customer experience, optimise processes, and contribute to operational efficiency.
• Take ownership of specific projects within each rotation, delivering work that contributes directly to business outcomes.
• Analyse problems, propose solutions, and drive execution with support from your team leads.
• Present findings, ideas, and results to stakeholders, developing your communication and influencing skills.
• Support teams with strategy development and contribute to the execution of plans, such as Go-To-Market strategies in Marketing or Process Improvement in Operations.
• Conduct research, data analysis, and reporting to identify insights that drive business decisions.
• Participate in team meetings, workshops, and brainstorming sessions to build a comprehensive understanding of the business.
• Shadow senior leaders to learn leadership skills, decision-making processes, and strategic thinking.
• Work closely with assigned buddies and rotation leads to receive feedback and coaching.
• Attend regular training sessions, leadership talks, and skill-building workshops as part of the programme.
• Demonstrate curiosity and initiative, proactively seeking out learning opportunities in each rotation.
• Prepare a final presentation summarising your impact and key learnings throughout the 24 months.

You should apply if:

• You’re ready to kick start your career, looking to dive into the fast-paced world of customer-focused banking.
• You’re passionate about using data to craft compelling stories from insights - you’re no stranger to spreadsheets.
• You’re a problem-solver who’s proactive, thinks critically, and brings fresh ideas to the table.
• You get a buzz from tackling challenges head-on and finding creative solutions.
• You’re always asking questions and eager to learn something new, whether it’s a fresh concept or understanding how each part of a business works.
• You’re adaptable and thrive when plans change - seeing each pivot as a chance to improve and learn.
• You’ll love taking ownership of new ideas.
• You can dive into a new topic and make a real impact quickly.
• Your interest in understanding how a business operates extends beyond theory; you’re keen to see how teams work together to delight customers and drive engagement.
• You value diverse perspectives and input.
• You’re all about getting stuck in and collaborating to achieve shared goals.
• Most importantly, you’re passionate about Monzo’s mission to Make Money Work for Everyone.

Interview Process:

• The application process consists of verbal, non-verbal and numerical reasoning assessment.
• A video call with a member of the hiring team.
• 2-3 interviews on-site at Monzo's offices in Liverpool Street.

What’s in it for you:

• Salary is £40,000 + stock options.
• This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office-based and home working.
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses and conferences.
• And much more, see our full list of benefits.

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.