At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic team at Lounges, known for their exceptional hospitality and community focus.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday pro rata.
- Why this job: Be part of a fun culture with opportunities for personal growth and exciting staff events.
- Qualifications: Experience in hospitality management and a passion for people are essential.
- Other info: Tips shared equally, and Christmas and Boxing Day off!
The predicted salary is between 24000 - 36000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What You'll Bring
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Manager - Colchester employer: Lounge Café Bars
Contact Detail:
Lounge Café Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Colchester
✨Tip Number 1
Familiarise yourself with the Lounge's unique atmosphere and values. Visit a few locations if possible, and engage with staff to understand their experiences. This will help you convey your genuine passion for the brand during any discussions.
✨Tip Number 2
Highlight your people management skills by preparing examples of how you've successfully led teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team dynamics, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Research the local community around the Colchester Lounge. Understanding the customer base and what they value can help you propose ideas on how to enhance customer satisfaction and drive sales, showing that you're proactive and community-focused.
✨Tip Number 4
Prepare to discuss your knowledge of KPIs and how you've used them to drive performance in past roles. Being able to articulate your understanding of sales building and labour forecasts will demonstrate your readiness for the responsibilities of an Assistant Manager.
We think you need these skills to ace Assistant Manager - Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles like Assistant Manager or Supervisor. Emphasise your skills in team management, customer service, and sales building to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to managing a team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and the ability to work under pressure. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Lounge Café Bars
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your passion and how it drives you to create memorable customer experiences.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and retain staff while maintaining high standards.
✨Know the Business Inside Out
Familiarise yourself with the company's values, mission, and recent developments. Being knowledgeable about their operations will show your commitment and help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've overcome obstacles or improved customer satisfaction, and be ready to discuss them in detail.