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- Tasks: Engage with customers, showcase products, and ensure a fantastic shopping experience.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand dedicated to happiness through chocolate.
- Benefits: Earn £12-£13 per hour, enjoy 50% staff discount, and flexible working arrangements.
- Why this job: Be part of an innovative team, learn about sustainability, and make customers smile every day.
- Qualifications: No retail experience needed; just bring your passion for chocolate and customer service.
- Other info: Enjoy exclusive discounts on stays at our hotel in St Lucia!
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest-focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner, ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Handling till and queue management, including processing transactions, refunds, and exchanges at the till, and responding to customer feedback.
- Learning about our range of products, including how we sell, how we grow cocoa, manufacture our products, allergens, and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Supporting with deliveries and stock management, ensuring the delivery area is kept clear and tidy in line with health and safety guidelines, and maintaining the store and café areas' appearance.
- If applicable, preparing hot and cold drinks, ice creams, and snacks according to guidelines, while adhering to allergens, quality, and health and safety standards.
You don’t need retail experience to work here; however, we ask that you commit to being a true brand ambassador and support the success of the store and your team.
Our gift to you for going the extra mile every day:
- £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
- Incentives based on performance.
- 50% unlimited staff discount for yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- We support flexible working arrangements to help balance work and family/home life.
- An opportunity to work in an exciting, innovative, and expanding company.
Part Time Sales Advisor employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and their commitment to sustainability. This knowledge will not only help you engage with customers but also demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. Being able to handle various customer situations confidently will set you apart as a candidate who can deliver excellent service.
✨Tip Number 3
Showcase your enthusiasm for chocolate and the brand in any informal conversations or networking opportunities. Your genuine passion can make a lasting impression on potential employers and help you stand out.
✨Tip Number 4
Visit a Hotel Chocolat store before your interview to observe the team in action. Take note of how they interact with customers and the overall atmosphere, which can provide valuable insights to discuss during your application process.
We think you need these skills to ace Part Time Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and customer service in your application to show that you align with their brand ethos.
Tailor Your CV: Make sure your CV reflects any relevant experience, even if it's not directly in retail. Emphasise skills like communication, teamwork, and customer engagement that are crucial for a Sales Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific products or initiatives from Hotel Chocolat that resonate with you and explain why you want to be part of their team.
Prepare for Potential Questions: Think about how you would handle various customer scenarios, such as dealing with feedback or running a tasting session. Be ready to discuss your approach to providing excellent customer service during an interview.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Product Range
Familiarise yourself with Hotel Chocolat's product offerings, including their unique items like the Velvetiser. Being knowledgeable about the products will help you engage with customers effectively and showcase your commitment to the role.
✨Emphasise Customer Service Skills
Highlight any previous experience in customer service, even if it's not in retail. Discuss how you would create a warm and welcoming atmosphere for guests, as this is crucial for the Sales Advisor position.
✨Prepare for Practical Scenarios
Be ready to discuss how you would handle specific situations, such as managing queues or dealing with customer feedback. This will show that you can think on your feet and are prepared for the dynamic environment of a retail store.
