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- Tasks: Join our team as a Customer Services Advisor, handling enquiries and providing top-notch support.
- Company: CCHA manages over 7,000 homes, dedicated to improving local communities across the North of England.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: We're looking for self-motivated problem-solvers with customer service experience.
- Other info: Apply by 16th June 2025 to be part of something meaningful!
The predicted salary is between 21500 - 24000 £ per year.
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Workington, Carlisle or Newcastle with a salary £24,929 - £27,260 per annum. If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Key tasks are varied and include:
- Processing day to day and specialist repairs reported by our customers
- Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
- Updating important records (including CRM and electronic document management systems)
- Advising residents on rent/service charge accounts
- Taking payments
- Giving advice on lettings and anti-social behaviour matters
We are looking for someone who:
- Is self-motivated
- Is a problem-solver
- Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click “Apply Now” to complete our online application.
Closing date for applications: Monday 16th June 2025
Contact Detail:
Castles and Coasts Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the specific services offered by CCHA. Understanding their mission and the types of customer enquiries they handle will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since the role involves various channels like phone, webchat, and email, being articulate and clear in your responses is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved customer issues. This will highlight your capability to handle complex situations effectively.
✨Tip Number 4
Network with current or former employees of CCHA if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer enquiries or resolved issues.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific aspects of CCHA that resonate with you, and explain how your skills and experiences make you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Castles and Coasts Housing Association
✨Research CCHA
Before the interview, take some time to learn about Castles & Coasts Housing Association. Understand their mission, values, and the communities they serve. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Services Advisor, you'll be dealing with various customer enquiries. Prepare for common scenarios you might face, such as handling complaints or providing information on services. Practising your responses can help you feel more confident during the interview.
✨Showcase Problem-Solving Skills
Highlight your problem-solving abilities by sharing specific examples from your past experiences. Discuss how you approached challenges and what solutions you implemented, especially in customer service contexts.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the role and the organisation. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Services Team.
