Senior Manager - Business Architecture & Robotic Process Automation (RPA)

Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat. We’d love you to be part of our journey.

As the subject-matter expert for process architecture and robotic process automation (RPA), provide strategic vision and leadership that:

• Establishes a single enterprise repository linking business, application and data architecture.
• Drives end-to-end process optimisation and automation to deliver measurable efficiency, risk-reduction and customer-experience gains.
• Embeds a culture of continuous improvement and citizen-automation within a UK-based, AWS-first, SaaS-tooling environment.

Everyone is welcome. We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you. This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.

Some of the great things you’ll be doing:

• Strategy & Governance – own CtM’s Business Architecture & RPA strategy, standards and KPIs; chair the Process & Automation Steering Forum.
• Architecture Leadership – curate and assure the enterprise repository (LeanIX / Signavio or equivalent), linking capability, data and process views; partner with Enterprise Architects to align transformation programmes.
• Automation Pipeline & Delivery – run the intake and prioritisation process; sponsor development of UiPath/Automation Anywhere bots and low-code integrations (e.g. Workato).
• People Management – lead, mentor and line-manage a Manager and analyst team; build a high-performance, learning-oriented culture.
• Risk, Compliance & Reporting – own process- and data-related risk controls; ensure automations meet information-security, data-protection and audit requirements; report benefits and risks to ExCo and risk committees.
• Stakeholder Engagement & Change – act as trusted adviser to ELT and business units; design and deliver change-management and training to embed new processes and bots.

What we’d like to see from you:

• Business / Enterprise Architecture: expert in BPMN, capability mapping and EA repositories; comfortable with process-mining tools.
• Robotic Process Automation: hands-on leadership of UiPath, Automation Anywhere or Microsoft Power Automate programmes; understands bot orchestration and governance.
• SaaS & Cloud: proven track record rolling out SaaS platforms (LeanIX, Signavio, Workato) in an AWS-first environment.
• Strategic & Analytical Thinking: able to link process data to commercial outcomes, set and track ROI targets.
• Leadership & Influencing: inspirational leader who can coach specialists and influence senior stakeholders.
• Risk & Compliance: knowledge of operational risk, data protection and audit in a regulated fintech context.
• Change Management & Communication: strong communicator who designs and executes training, comms and adoption plans.

There’s something for everyone. We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people. And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered!