Research Support Administrator

Provide an administrative service to the School/Directorate, engaging in and completing a range of routine tasks to meet operational and customer service requirements. Provide support and guidance on administration systems and processes, ensure the Centre is supported, and key duties undertaken.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g., your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

DUTIES AND RESPONSIBILITIES

Key Duties

• Deal with a range of enquires from internal (staff & students) and external (members of the public or other stakeholders) customers in a professional manner, establishing their needs and adapting the standard responses accordingly.

• Work with others to make recommendations for the development and improvement of current University processes and procedures.

• Create good working relationships with key contacts to help improve service levels.

• Undertake a variety of administrative duties to support the team and department.

• Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.

• Actively contribute to the success of the team and support the supervision and management of it.

Specific Duties

• Produce documentation, plan, and organise meetings, take minutes/notes and ensure any travel arrangements are made.

• Assist with the support and administration of specialist software used in the support of our research.

• Ensure that work is undertaken and documented in a regulatory compliant way and be prepared for regular audits and inspections, as well as contributing to the development of administrative systems.

General Duties

• Abide by all University policies and undergo appropriate personal and professional development.

• Perform other duties which are not included above, but which will be consistent with the role.

• Uphold the Professional Services Values & Behaviours or local equivalent.

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian, and Minority Ethnic communities.

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a university before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and potential to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team., 1. Ability to carry out a variety of administrative tasks, including writing clearly and concisely.

1. Experience of working in an administrative or office setting.

2. Experience of using common office IT packages (e.g., MS Office, e-mail etc.).

3. Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy. (Training will be provided where required).

4. Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, adapting your language and style of communication depending on who you are communicating with.

5. Ability to work well with your team, knowing how to give advice, guidance, and feedback (to colleagues and members of the public) as appropriate.

6. Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary.

7. Ability to plan and organise your own workload within agreed timelines as set by your Line Manager/Trial Manager/Functional lead.

8. Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.

9. A willingness to undertake further training and development.

Desirable Criteria

1. Experience of working in a Higher Education environment.

2. Ability to speak/understand Welsh or a willingness to learn.

• £24,600-25,433 per year

• Permanent

• Full-time

• 3 days ago

School / Directorate

School of Medicine

Advert

Research Support Administrator

Centre for Trials Research (CTR)

College of Biomedical & Life Sciences

The Centre for Trials Research at Cardiff University is a large, multinational community of researchers, professional services staff and students from a diverse range of backgrounds.

We tackle the big diseases and health concerns of our time by forming partnerships with researchers and building lasting relationships with the public. Find out more about the Centre and working with us here.

Working as part of a large, diverse team from many different backgrounds, you will engage in a wide range of tasks including purchases and payments, data entry and file management, organising and servicing meetings and events and engaging with study participants.

Experience of working in an administrative or office setting and the ability to carry out a variety of administrative tasks is important. The role also requires excellent communication skills as well as the ability to work in a team. Working in a highly regulated environment also means that the role requires an ability to set up and maintain standard administrative systems and procedures. The diversity of the tasks undertaken means that your ability to plan and prioritise, problem solving skills and the ability to provide excellent customer service will be essential for the role.

With a culture of continuous professional and career development the Centre has an excellent track record of helping people develop in their areas of interest, with many progressing within the Centre itself, the wider University or further afield.

For informal discussions you are welcome to contact the recruiter Laura Tilly (Research Support Officer) on TillyL@cardiff.ac.uk or 02922 512358.

This post is full-time (35 hours per week), open-ended, and is available immediately. The role will be based at Heath Park.

The majority of roles at Cardiff University are currently operating under "blended working" arrangements, with staff having the flexibility to work partly from home and partly from the University campus depending on specific business requirements. Discussions around these arrangements can take place after the successful candidate has been appointed.

Salary: £24,600 – £25,433 per annum (Grade 3).

Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.

Cardiff University offers many excellent benefits, including 40 days annual leave (incl. bank holidays), local pension scheme, a cycle to work scheme and other travel initiatives, annual increments within the pay scale, and more. It’s an exciting and vibrant place to work with many different challenges and is a proud Living Wage supporter., 25,433

Grade

Grade 3

Salary Range Min.

24,600

Job Category

Admin / Clerical, Health, Medical & Dental

Career Pathway

Administrative Support

This post has previously been advertised to employees of Cardiff University only. We now invite external applications.