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- Tasks: Coordinate quality and safety in maternity care while enhancing patient experiences.
- Company: Join a Trust dedicated to outstanding workplace culture and flexible working options.
- Benefits: Enjoy flexible working arrangements tailored to your needs and a supportive environment.
- Why this job: Make a real impact on patient care and contribute to innovative service improvements.
- Qualifications: NMC registration and midwifery degree required; experience in clinical governance is a plus.
- Other info: Ideal for motivated midwives looking to enhance patient experiences and lead change.
The predicted salary is between 36000 - 60000 £ per year.
The post-holder will co-ordinate aspects of quality and safety in line with the maternity Clinical Governance strategy and the overarching Trust’s Clinical Governance framework. This will include supporting patient experience and staff experience.
The post holder will implement a consistent approach to the management of concerns raised by patients and their families, and patient feedback, to preserve quality whilst meeting the trust deadlines. They will consider innovative ways to capture patient experience of treatment and care, analyse and prepare the data, and present feedback to local and divisional governance meetings., We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Job description, We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The post holder will be a highly motivated and experienced midwife who will enhance a patient experience service that involves listening to women and pregnant people’s experience of care via the birth reflections service, feedback from Maternity and Neonatal Voices Partnership, the Picker survey and Friends and Family Test. The post holder will share this feedback across the organisation and use the feedback to co-develop services to deliver an improved patient experience., * Requires NMC registration on relevant part of register.
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Professional knowledge acquired through Midwifery training to Degree Level or equivalent skills, knowledge and experience.
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Practise assessor & Practise supervisor training or equivalent teaching experience.
Desirable
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Experience of clinical audit and presentation.
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RCA Training.
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Leadership/Management qualification., * Significant recent clinical experience as a practising midwife in an acute hospital.
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Experience of dealing with patient concerns.
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Knowledge of clinical governance as a theory and in practice.
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Knowledge of Datix System.
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Experience in people management and improving the patient experience.
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Mentoring experience.
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Decision making ability.
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Experience of report writing
Desirable
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Experience in co-ordination, chairing and administration of meetings.
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Experience of stakeholder and partnership working.
Skills
Essential
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Evidence of experience of conflict resolution.
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Experience of identifying and interpreting national policy.
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Excellent communication and interpersonal relationship skills.
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Advanced IT skills.
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Ability to maintain a spreadsheet/ database and develop action plans.
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Good team worker ability, autonomous practitioner.
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Proven teaching skills
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Proven oral and written communication skills.
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Able to prioritise and meet deadlines.
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Demonstrate the ability to compile complex written information.
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Demonstrates awareness of NHS reports and recommendations and ability to adapt service development/provision accordingly.
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Has understanding of current NHS issues and initiatives around patient and staff experience.
Desirable
- Able to implement change
Patient Experience Midwife employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Midwife
✨Tip Number 1
Familiarize yourself with the Clinical Governance framework and the specific strategies used in maternity care. Understanding these frameworks will help you articulate how your experience aligns with the Trust's goals during discussions.
✨Tip Number 2
Highlight your experience in managing patient feedback and concerns. Be prepared to discuss specific examples of how you've successfully implemented changes based on patient experiences in previous roles.
✨Tip Number 3
Showcase your leadership and mentoring skills. Think of instances where you've led a team or mentored colleagues, as this will demonstrate your ability to enhance the patient experience service effectively.
✨Tip Number 4
Stay updated on current NHS initiatives related to patient and staff experience. Being knowledgeable about these topics will allow you to engage in meaningful conversations and show your commitment to improving care.
We think you need these skills to ace Patient Experience Midwife
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and person specification. Understand the key responsibilities and required qualifications for the Patient Experience Midwife position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your significant clinical experience as a midwife, particularly in acute hospital settings. Mention any experience you have with patient concerns, clinical governance, and improving patient experiences.
Showcase Your Skills: Demonstrate your excellent communication and interpersonal skills in your application. Provide examples of how you've successfully resolved conflicts or improved patient experiences in previous roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of the Trust's Clinical Governance framework and how your background aligns with their goals. Mention your familiarity with tools like the Datix System and your ability to analyze and present data effectively.
How to prepare for a job interview at NHS
✨Show Your Passion for Patient Care
Make sure to express your genuine passion for enhancing patient experiences. Share specific examples from your past work where you successfully improved patient feedback or resolved concerns, demonstrating your commitment to quality care.
✨Familiarize Yourself with Clinical Governance
Understand the principles of clinical governance and be ready to discuss how you have applied these in your previous roles. Highlight any experience you have with frameworks like Datix and how they relate to patient safety and quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your conflict resolution skills and decision-making abilities. Prepare scenarios where you effectively managed patient concerns or collaborated with teams to enhance service delivery.
✨Demonstrate Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would present patient feedback to various stakeholders and how you ensure that all voices are heard.
