Senior M365 Application Manager

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Simon-Kucher is aglobal consultancy with more than 2,000 employees in 30+ countries. Our solefocus is on unlocking better growth that drives measurable revenue and profitfor our clients. We achieve this by optimizing every lever of their commercialstrategy – product, price, innovation, marketing, and sales – based on deepinsights into what customers want and value. With 40 years of experience inmonetization topics of all kinds, we are regarded as the world\’s leadingpricing and growth specialist.

Are you looking for an opportunity in afast-growing, global IT team where collaboration, innovation, and astakeholder-centric approach are priority? As part of Simon-Kucher, our IT teamworks globally as a trusted partner in the company’s journey towardsuccess and navigates the ever-changing technological landscape. As Senior M365Application Manager you support business owners that use our businessapplications with administration, maintenance as well as consulting andactively shape our employee’s work environment.

How you will create impact:

• Be responsible for the planning, development, implementation and operation of Microsoft M365 tools (Sharepoint, Teams) and Power Platform applications (Power Apps, Power Automate, etc.).
• Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.
• Participate in strategic planning to align Microsoft services with business goals, staying abreast of industry trends and emerging technologies.
• Define operational level agreements within the IT organization and ensure compliance with them.
• Oversee configuration and maintenance of the Microsoft applications in close collaboration with the Simon-Kucher’s MS operations team.
• Ensure advanced technical support to end-users, addressing and resolving service-related issues on agreed service level agreements.
• Liaise with software vendors for support, updates, enhancements and developments, ensuring service level agreements are met.
• Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions.
• Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development team), create detailed documentation, and maintain up-to-date knowledge bases.
• Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.

Your profile:

• Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or related field.
• Extensive experience in Microsoft application management or a similar role.
• Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate.
• Understanding of web technologies such as HTML5, CSS, and JavaScript.
• Experience with SAAS enterprise software solutions and cloud technologies.
• Familiarity with integration scenarios and process automation scenarios as well as API management.
• Advanced communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.
• A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in both spoken and written English to effectively communicate with international teams, vendors, and stakeholders.

What we offer:

• Work within a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Broaden your perspective with our extensive training curriculum and learning opportunities
• Push your development with support from our holistic feedback and development processes
• Hybrid work, mixing your work location between our London office, client sites, and the option to remote work for an element of your time
• Enjoy our range of benefits and our focus on your wellbeing

Does this sound like you? Let\’s connect. Simply press the \’Apply now\’ button. Your application should include a cover letter defining your fit with the role and your CV.

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