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- Tasks: Assist in managing operations, coaching the team, and ensuring customer satisfaction.
- Company: IN'n'OUT Autocentres offers transparent vehicle servicing with a commitment to customer care.
- Benefits: Enjoy perks like a company pension, employee discounts, free parking, and performance bonuses.
- Why this job: Join a fast-paced environment focused on growth, customer relations, and career development.
- Qualifications: Level 3 Technician/MOT Tester experience preferred; strong communication skills required.
- Other info: Work in a supportive culture with high customer satisfaction and repeat business.
The predicted salary is between 30000 - 34000 £ per year.
Location: Portrack Lane
IN'N'OUT Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and/or MOT Tester, you will need to have previous hands-on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
If you possess a strong desire to help drive business performance and improvement, are passionate about customer relations, have excellent communication skills and are looking for a long term career move to an expanding business, this could be the ideal opportunity for you.
All of our colleagues can look forward to a fast paced and varied working environment with training, development and CPD opportunities to succeed and build their career with us.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Bonus scheme
- Performance bonus
Desired Criteria
- Automotive service: 3 years (preferred)
Required Criteria
- Full Driving Licence (required)
Closing Date: Thursday 31st July, 2025
Contract Type: fulltime
Salary: From £30,000.00 Yearly to £34,000.00 Yearly
Assistant Manager employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with IN'n'OUT Autocentres' commitment to customer satisfaction. Understanding their values and how they operate will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight your hands-on experience in the automotive industry. Since the role requires dividing time between the workshop and management, be prepared to discuss specific examples of how you've successfully managed teams while also being actively involved in technical work.
✨Tip Number 3
Prepare to demonstrate your customer relations skills. Think of scenarios where you've gone above and beyond for customers, as this will resonate well with the company's focus on exceptional customer care.
✨Tip Number 4
Research the latest trends in the automotive service industry. Being knowledgeable about current practices and innovations can set you apart from other candidates and show your passion for the field.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive service, particularly any roles where you have demonstrated leadership or customer relations skills. Mention your qualifications as a Level 3 Technician and/or MOT Tester prominently.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with the company's commitment to customer satisfaction. Use specific examples from your past experiences to illustrate your ability to drive business performance and improve team productivity.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to engage with customers and team members effectively. You might include examples of how you've successfully resolved customer issues or motivated a team.
Highlight Your Commitment to Development: Mention any training, development, or CPD opportunities you have pursued in the past. This shows your dedication to personal growth and aligns with the company's focus on training and development for their employees.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Show Your Passion for Customer Service
Since customer satisfaction is at the heart of the role, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've gone above and beyond to delight customers, as this will demonstrate your commitment to the company's values.
✨Highlight Your Technical Expertise
As an Assistant Manager, having hands-on experience is crucial. Be ready to talk about your qualifications as a Level 3 Technician or MOT Tester, and provide examples of your technical skills in action. This will show that you can effectively support the team in the workshop.
✨Demonstrate Leadership Skills
The role involves coaching and motivating the centre team, so think of instances where you've successfully led a team or project. Discuss your leadership style and how you inspire others to achieve their best, which will align with the company's focus on effective management.
✨Prepare Questions About Company Culture
Research IN'n'OUT Autocentres and prepare thoughtful questions about their company culture and values. This shows your genuine interest in the company and helps you assess if it's the right fit for you. Ask about their training and development opportunities to highlight your desire for growth.
