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For Companies At a Glance
- Tasks: Manage appointments, support hearing professionals, and provide top-notch customer service.
- Company: Hidden Hearing is a trusted leader in hearing care, making a difference since 1968.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and ongoing training opportunities.
- Why this job: Join a supportive team that feels like family and make a real impact on people's lives.
- Qualifications: Looking for friendly, self-motivated individuals with strong communication skills.
- Other info: Full-time role, Monday to Friday, with a focus on exceptional customer care.
The predicted salary is between 21500 - 29500 £ per year.
At Hidden Hearing, the Clinic Coordinator (known internally as Branch Coordinator) provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a clinic coordinator to join our Northampton Hearing Centre on a full-time basis Monday to Friday 9.00am to 5.00pm. The salary for the role is £25,500 with opportunity to earn a quarterly bonus.
Responsibilities
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
Essential Requirements
- A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing.
We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.
We encourage colleagues to be actively engaged in our organisation. In return, we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.
Branch Coordinator - Northampton employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Northampton
✨Tip Number 1
Familiarise yourself with Hidden Hearing's values and mission. Understanding their commitment to exceptional customer service and community care will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples of how you've successfully managed customer interactions in the past. Highlighting your experience in providing excellent service and resolving issues will demonstrate your suitability for the Branch Coordinator role.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience in diary management or appointment scheduling. This is crucial for the role, so be ready to explain how you efficiently handle multiple tasks.
✨Tip Number 4
Emphasise your ability to work as part of a team. Since Hidden Hearing values collaboration, sharing instances where you've successfully worked with colleagues to achieve common goals will make you stand out as a candidate.
We think you need these skills to ace Branch Coordinator - Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Branch Coordinator role. Emphasise your customer service experience, diary management skills, and any sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities they are looking for, such as being a persuasive influencer and a friendly communicator, and provide examples from your past experiences.
Highlight Relevant Skills: In your application, focus on skills that are essential for the position, such as administration, customer care, and sales. Use bullet points to make these skills stand out and relate them to the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Hidden Hearing
✨Showcase Your Customer Service Skills
As a Branch Coordinator, exceptional customer service is key. Prepare examples of how you've successfully engaged with customers in the past, highlighting your friendly demeanour and ability to build strong relationships.
✨Demonstrate Your Organisational Abilities
The role involves diary management and administration tasks. Be ready to discuss your experience with scheduling appointments and managing records, showcasing your logical and proactive approach to organisation.
✨Prepare for Sales Conversations
Since promoting wellness programs and accessories is part of the job, think about how you can positively influence customers. Prepare to discuss any previous sales experiences and how you achieved desired outcomes through engagement.
✨Emphasise Teamwork and Culture Fit
Hidden Hearing values a supportive culture. Be prepared to talk about your experiences working in teams and how you embody their core values of trust, a can-do attitude, and innovation. Show that you're not just a fit for the role, but for the team as well.
