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- Tasks: Manage admin tasks and invoicing for Fee Protection schemes while ensuring top-notch customer service.
- Company: Markel International is a global leader in insurance and reinsurance, fostering a community of optimists.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a strong benefits package including private medical cover.
- Why this job: Join a dynamic team where your contributions make a real difference and grow your career.
- Qualifications: Strong admin skills, excellent communication, and a proactive attitude are essential for success.
- Other info: Flexible working options available; we celebrate diversity and welcome all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
Do you have great administrative skills? We are looking for a Client Services Administrator here at Markel Tax.
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
The opportunity: It’s an exciting time to join Markel as our business grows, and we have a role for a Client Services Administrator to join our team based in Rugby on an initial 1 year fixed term contract that could possibly go permanent at the end of the contract. The role of the Client Services Administrator is to ensure the accurate administration and invoicing of Fee Protection schemes including the new schemes, renewal and adjustments. The role also involves working closely with Area Sales Managers to ensure excellent levels of customer service and insurance scheme handling.
Our team work two days per week in our Rugby office (Wednesday & Thursdays) with 3 days working from home. Shifts are: 8.30am-5pm & 9am-5.30pm.
What you’ll be doing:
- Ensure admin work is carried out in effective and timely manner
- Have a good understanding of the services and products provided by Markel Tax
- Support other areas of the business as and when it is required to do so
- Provide administrative support to the Relationship Managers
- Work to personal and company targets agreed by your manager
- Provide a prompt, professional response to all business enquiries
- Ensure time frames are met for when delivering
- Deliver work and services that are of the highest standards
Our must haves:
- Good administrative skills – Word, Excel, Outlook
- High level interpersonal skills demonstrating the ability to build successful, mutually beneficial business relationships
- Exceptional communication skills being able to communicate verbally and in writing with internal and external customers at all levels
- Have a strong can do attitude, be personable and approachable, working well under pressure and to tight deadlines
- Willing to challenge assumptions and look to deliver best practice at all times
- A natural forward planner who critically assesses own performance
- Willing to go over and above to meet both the clients and the needs of the business
- Planning, organisational and time management skills
- Flexibility to work within a team and ability to form good working relationships with those on the team
- Ability to understand client needs
- Ability to adapt quickly to in-house databases
- Problem solving
What’s in it for you:
- A great starting salary plus a 5% bonus at the end of the contract & strong benefits package
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Client Services Administrator employer: Markel International
Contact Detail:
Markel International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with Markel's services and products. Understanding what they offer will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your administrative skills by preparing examples of how you've effectively managed tasks in previous roles. Be ready to discuss specific situations where your organisational abilities made a difference.
✨Tip Number 3
Highlight your interpersonal skills during conversations with the hiring team. Building rapport is crucial, so practice active listening and be personable to leave a positive impression.
✨Tip Number 4
Be prepared to discuss how you handle pressure and tight deadlines. Share strategies you've used in the past to manage your time effectively, as this is a key requirement for the Client Services Administrator role.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills, particularly in Word, Excel, and Outlook. Emphasise any experience you have in customer service and problem-solving, as these are key for the Client Services Administrator role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their requirements, such as your ability to build relationships and work under pressure. Use specific examples from your past experiences.
Showcase Communication Skills: Since exceptional communication is crucial for this position, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with clients or colleagues in previous roles.
Highlight Flexibility and Teamwork: Markel values flexibility and teamwork. In your application, mention instances where you've worked collaboratively in a team setting or adapted to changing circumstances. This will demonstrate that you can thrive in their dynamic work environment.
How to prepare for a job interview at Markel International
✨Showcase Your Administrative Skills
Make sure to highlight your proficiency in tools like Word, Excel, and Outlook during the interview. Be prepared to discuss specific examples of how you've used these skills in previous roles to improve efficiency or solve problems.
✨Demonstrate Interpersonal Skills
Since the role involves building relationships with clients and colleagues, be ready to share experiences where you successfully communicated or collaborated with others. This will show that you can thrive in a team environment.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past challenges you've faced and how you approached them. This will demonstrate your critical thinking and adaptability, which are key for this role.
✨Understand Markel's Services
Research Markel Tax and its services before the interview. Being knowledgeable about what they offer will not only impress your interviewers but also help you articulate how you can contribute to their goals.
