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- Tasks: Be the bridge between clients and tech, solving problems and building relationships.
- Company: Join a supportive team focused on client success in IT solutions.
- Benefits: Enjoy a competitive salary, health insurance, generous holidays, and career development opportunities.
- Why this job: Make a real impact by helping clients maximise their tech while enjoying a vibrant team culture.
- Qualifications: Experience in an MSP or IT department; strong communication skills with non-technical clients.
- Other info: Office-based role in Leeds with occasional client visits; no cold calling involved.
The predicted salary is between 24000 - 35000 ÂŁ per year.
Leeds (office-based with client visits)
£28,000 – £35,000 (depending on experience)
Full-time | Permanent
You’ve done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you’re tired of being stuck behind tickets. You want to use your knowledge to actually help people, not just fix the same problem ten times a day.
This is a role for someone who enjoys the people side of IT. You’ll be the link between the helpdesk and the client. That means building trust, understanding their business, and showing them how to get more from their tech.
This isn’t a pure sales role. You won’t be cold calling or chasing leads. You’ll be working with existing clients, solving problems, building relationships, and spotting opportunities to improve how they use technology.
You’ll still need to know your stuff technically. You’ll be involved in migrations, configurations, onboarding, and maybe the odd tricky ticket now and again. But your main job is making sure the client feels looked after and confident in what you’re delivering.
You’ll be good at this if:
- You’ve worked in an MSP or busy IT department before.
- You’re confident talking to non-technical people about technical problems.
- You understand what “value” looks like to a client, not just what tools they use.
- You’re organised, calm under pressure, and follow through on what you say you’ll do.
You’ll be doing things like:
- Helping clients figure out what they need (even when they’re not sure themselves).
- Acting as their technical sounding board and go-to contact.
- Working with the helpdesk to make sure issues get resolved properly and not just closed.
- Advising on upgrades, improvements and potential risks.
- Keeping their documentation updated and their roadmap on track.
- Occasionally getting stuck into config, migrations or fixes where needed.
Tech you’ll need to be comfortable with:
- O365 (Exchange, Teams, SharePoint, OneDrive etc.) or G Suite.
- Active Directory, Windows Server, DNS, DHCP, backups.
- Virtualisation (Hyper-V, VMWare), monitoring, patching.
You don’t need to be a guru, but you do need to know enough to ask the right questions and spot problems before they happen.
What’s in it for you:
- Starting salary of £28,000 – £35,000 depending on experience.
- Career development, funded training and certifications.
- Proper support and time to build real client relationships.
- Health insurance and 24/7 Employee Assistance Programme.
- Generous holidays plus your birthday off.
- Socials and a genuinely supportive team culture.
Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
Sound like something you’d enjoy? Click apply to send your CV, or call us on to find out more.
Contact Detail:
Verus Recruitment Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss these tools confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Prepare examples of how you've successfully built relationships with clients or colleagues in previous roles. This will help you showcase your people skills and ability to communicate complex technical issues to non-technical individuals.
✨Tip Number 3
Research StudySmarter and understand our company culture and values. Tailoring your conversation to align with our mission can make a strong impression and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Think about potential questions you can ask during the interview that reflect your understanding of the role. Inquiring about client challenges or how the team collaborates can highlight your proactive approach and eagerness to contribute.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Office 365, Active Directory, and client management. Emphasise any roles where you've built relationships with clients or solved complex technical issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients and your understanding of their needs. Mention specific examples from your past roles that demonstrate your ability to communicate technical concepts to non-technical people.
Showcase Your Technical Skills: List your technical skills clearly, focusing on those mentioned in the job description such as virtualisation, backups, and network management. Be prepared to discuss how you’ve applied these skills in real-world scenarios.
Highlight Soft Skills: Since this role involves a lot of client interaction, emphasise your soft skills like communication, organisation, and problem-solving. Provide examples of how you've successfully managed client relationships in the past.
How to prepare for a job interview at Verus Recruitment Partners
✨Show Your People Skills
As a Technical Account Manager, your role is heavily focused on building relationships. Be prepared to discuss how you've successfully communicated with non-technical clients in the past and how you can translate complex technical issues into understandable terms.
✨Demonstrate Technical Knowledge
While this isn't a pure technical role, you still need to showcase your understanding of relevant technologies like Office 365, Active Directory, and virtualisation. Be ready to answer questions about these tools and how they can benefit clients.
✨Understand Client Value
The interviewers will want to know how you perceive 'value' from a client's perspective. Prepare examples of how you've identified client needs and provided solutions that enhanced their experience or efficiency.
✨Be Organised and Calm
This role requires someone who can handle pressure and stay organised. Share experiences where you've managed multiple tasks or projects simultaneously while maintaining a calm and professional demeanour.
