Operations Administrator - Part Time

We’re looking for a detail-oriented Operations Administrator to support our Operations Division at Animal Trust Vets. You’ll manage key HR admin tasks such as issuing contracts and onboarding/offboarding colleagues, while also helping track clinic performance through data collection on client feedback, call handling, and system usage.

You’ll also support site operations by updating e-booking platforms based on planning guides — helping ensure smooth day-to-day running across our clinics.

If you\’re organised, proactive, and want to contribute to a not-for-profit mission, we’d love to hear from you.

Key Responsibilities:

HR Administration

• • Prepare contracts, manage employee onboarding and leavers.
  • Update HR systems as required.
  • Respond to internal HR queries via the shared mailbox, escalating when needed.

Performance Data Support

• • Collect and organise customer feedback and service data for each clinic.
  • Keep internal performance dashboards updated weekly and monthly.
  • Share key customer satisfaction scores with the finance team for reporting.

E-booking Rota Management

• • Update online booking systems to match clinic staffing plans.
  • Ensure appointments are available up to 8 weeks in advance.
  • Flag missing or incomplete scheduling info to managers.

Ad-hoc Support

• Provide ad-hoc administrative support to the central operations team.
• Provide note taking, when required, for HR meetings.

What We’re Looking For:

• Organised & Detail-Focused – Manages admin tasks accurately and efficiently across multiple workstreams.
• Great Communicator – Handles queries professionally and works well with team members at all levels, and also happy to work independently.
• Tech-Savvy – Comfortable with HR systems, spreadsheets, and platforms like EzyVet and Vetstoria (or eager to learn).
• Proactive Problem Solver – Spots issues early and works with others to find practical solutions.
• HR or Ops Experience – Previous experience in HR or admin support roles is ideal; healthcare or multi-site experience is a bonus.
• Team Player with Shared Values – Supports our not-for-profit mission and is happy to help where needed.

Benefits:

Monday to Friday role

Hybrid role with a requirement to work 60% of time from our Ellesmere Port Hospital

Part Time: 20hrs a week over 5 days

5.6 weeks annual leave (including Bank holidays)

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