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- Tasks: Support customers and manage queries in a dynamic team environment.
- Company: Join Arrow, a global leader in innovative IT solutions and technology enablement.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Experience in customer service and proficiency in Microsoft tools required.
- Other info: This role offers a permanent contract after a 6-month probation period.
The predicted salary is between 28800 - 43200 £ per year.
Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.
We are looking for an ambitious Customer Service Agent to join the team based in Newmarket (onsite position). After the probation period, a hybrid model will be applicable (3 days office/2 days home). There are 5 excellent Customer Service Agents, including a Team Leader. They are the main point of contact for our UK & Ireland based clients, guiding our customers through the post-sales process. If you are enthusiastic, confident and love talking to other people - this role was created for you!
The Customer Service Agent at Arrow will work as part of a busy team providing excellent Customer Service to Arrow customers. You will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.
What will you be doing at Arrow ECS?
- Providing support to customers and internal Account Managers in the day-to-day running of the accounts and assisting with customer queries.
- Liaising with other departments internally e.g.: Purchasing, Accounts, Dispatch, Technical Consultants, to fulfil customer requirements/queries, organizing shipments etc.
- Resolving queries and raising credit where necessary.
- General administration duties: preparing reports etc.
- Updating customers of delivery expectations.
What are we looking for?
- Experience in the office/administration job and Customer Service.
- Business fluency in English.
- Good working knowledge of all Microsoft tools - especially MS Excel.
- Understands the sales process and the importance of customers.
- Highly motivated, with a pro-active approach to their workload.
- Good organization skills - Able to work on their own.
- Team player.
What is in it For You?
- This is a full-time position.
- Permanent contract with 6 months’ probation period.
- Competitive and attractive employee compensation package.
- Reliable & trusting work environment.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
Do you see yourself as our future colleague? If yes - send us your application.
Customer Service Agent employer: Arrow Electronics
Contact Detail:
Arrow Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Arrow's products and services. Understanding what the company offers will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your Microsoft Excel skills. Since the job requires good working knowledge of Excel, being able to showcase your proficiency in handling data and reports can set you apart from other candidates.
✨Tip Number 3
Prepare for potential role-play scenarios during interviews. As a Customer Service Agent, you'll need to handle various customer situations, so practising how to respond to common queries or complaints can boost your confidence.
✨Tip Number 4
Network with current employees or alumni who work at Arrow. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'sales support', 'customer queries', and 'team player' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer queries or supported sales processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft tools, especially MS Excel, and your understanding of the sales process. This will show that you have the technical skills needed for the job.
Showcase Your Team Spirit: Since the role requires working closely with a team, include examples of how you've collaborated with others in past positions. Highlight your ability to communicate effectively and work towards common goals.
How to prepare for a job interview at Arrow Electronics
✨Show Your Enthusiasm
As a Customer Service Agent, your enthusiasm is key. Make sure to express your passion for helping others and your excitement about the role during the interview. This will demonstrate that you are a great fit for the team.
✨Familiarise Yourself with the Company
Research Arrow's Enterprise Computing Solutions and understand their services and values. Being able to discuss how your skills align with their mission will show that you are genuinely interested in the company and the position.
✨Highlight Relevant Experience
Prepare examples from your past experiences that showcase your customer service skills and ability to handle queries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be ready to discuss your experience as a team player. Share examples of how you've collaborated with others to achieve common goals, which will highlight your ability to fit into their cooperative environment.
