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- Tasks: Lead a dynamic team in enhancing customer service and workshop efficiency.
- Company: Join Ayr's largest used car dealer group with over 40 brands in stock.
- Benefits: Enjoy flexible working, enhanced holiday allowance, and exclusive staff discounts.
- Why this job: Be part of a forward-thinking company that values innovation and customer satisfaction.
- Qualifications: Must have experience in an aftersales supervisory role with strong communication skills.
- Other info: Competitive salary with performance bonuses and tool support packages.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a Retail Workshop Supervisor for our Ayr Autoplex. You will be tasked with helping to improve and run an efficient, professional and consistent operation. You will utilise your considerable experience and knowledge to introduce new technologies, programmes and innovations into the business to improve customer service and workshop efficiencies of Ayrshire's largest used car dealer group.
The main duties include but are not limited to:
- Monitor warranty claims submissions
- Monitor workshop productivity
- Ensure customers are received promptly and courteously at all times
- Work to constantly improve the quality of customer service
- Ensure the aftersales department is adequately staffed in order to achieve departmental objectives and provide a prompt service to customers
In order to carry out the role effectively candidates should be highly experienced in aftersales supervisory role with excellent interpersonal and strong communication skills. To the successful applicant we offer a competitive salary (dependent on experience) and minimum 30 days holiday per year. All applications will be treated with utmost discretion.
Additional Benefits:
- 0% loans
- Flexible working
- Tool support packages
- Uniform and PPE supplied
Bonus Types:
- Performance bonus (£500 pending 6 monthly appraisals – Total £1000)
- Efficiency Bonus with structured pay/progression matrix
Job Type: Full-time
Pay: From £36,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Retail Workshop Supervisor for Ayr - Competitive Salary D.O.E. employer: Bridgend Group
Contact Detail:
Bridgend Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Workshop Supervisor for Ayr - Competitive Salary D.O.E.
✨Tip Number 1
Familiarise yourself with the latest technologies and innovations in the automotive industry. Being knowledgeable about new tools and systems can set you apart as a candidate who is ready to improve workshop efficiencies.
✨Tip Number 2
Highlight your experience in managing teams and improving customer service. Prepare specific examples of how you've successfully led a team or enhanced customer satisfaction in previous roles, as this will resonate well with the hiring managers.
✨Tip Number 3
Network with professionals in the automotive sector, especially those who have worked in supervisory roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Research Ayr Autoplex and their approach to customer service and workshop management. Tailoring your conversation during interviews to reflect their values and practices can demonstrate your genuine interest in the role.
We think you need these skills to ace Retail Workshop Supervisor for Ayr - Competitive Salary D.O.E.
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Workshop Supervisor position. Tailor your application to highlight relevant experience in aftersales supervisory roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with workshop productivity, customer service, and any technologies or innovations you've introduced in previous roles. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are interested in this role at Ayr Autoplex and how your background makes you a perfect fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bridgend Group
✨Showcase Your Experience
Make sure to highlight your previous experience in an aftersales supervisory role. Be prepared to discuss specific examples of how you've improved customer service and workshop efficiencies in past positions.
✨Demonstrate Strong Communication Skills
Since the role requires excellent interpersonal skills, practice articulating your thoughts clearly. Think of scenarios where you successfully resolved conflicts or improved team communication.
✨Familiarise Yourself with New Technologies
Research the latest technologies and innovations in the automotive industry. Be ready to discuss how you can introduce these into the business to enhance operations and customer satisfaction.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask about the company culture, team dynamics, and expectations for the Retail Workshop Supervisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
