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- Tasks: Help customers create their dream kitchens by providing exceptional service and support.
- Company: Wren Kitchens is the UK's largest kitchen and bedroom retailer, with exciting growth into the USA.
- Benefits: Enjoy life insurance, staff discounts, a personalised progression plan, and access to a free onsite gym.
- Why this job: Join a vibrant team where your creativity and problem-solving skills make a real difference.
- Qualifications: Confident communicators with a passion for customer service and strong computer skills are welcome.
- Other info: This is an entry-level, full-time role with clear career advancement opportunities.
The predicted salary is between 20400 - 29600 £ per year.
Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality.
As a Customer Installation Co-Ordinator, you’ll be the friendly and creative voice our customers trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!
Key Responsibilities:- Proactively resolve customer queries and concerns across various contact channels.
- Take ownership of each customer contact, striving for the best possible resolution.
- Provide exceptional, inspirational experiences that exceed expectations.
- Display empathy and professionalism when liaising with customers.
- Identify and report on processes impacting customer satisfaction.
- Support our Approved Installers by assisting with customer-related queries.
- Make creative and responsible decisions to resolve issues effectively.
- Life insurance after 2 years’ service
- Access to Benenden health and discount platform after 1 year of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
- Confident communicator who enjoys building relationships.
- Reliable individual with excellent computer skills and comfortable navigating multiple systems.
- A genuine desire to develop your customer service expertise.
- Passionate individual who wants to make a real difference to the customer experience.
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1 billion + turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.
Customer Service Advisor (Installation Co-Ordinator) employer: Wren Kitchens
Contact Detail:
Wren Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Installation Co-Ordinator)
✨Tip Number 1
Familiarise yourself with Wren Kitchens' products and services. Understanding their kitchen and bedroom offerings will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you for the types of queries you might encounter and help you develop a friendly, professional tone that aligns with Wren's customer service ethos.
✨Tip Number 3
Research common customer service challenges in the home furnishings industry. Being able to discuss these issues and how you would address them during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Wren Kitchens on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor (Installation Co-Ordinator)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor (Installation Co-Ordinator) position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to resolve issues effectively. Use specific examples from your past experiences to demonstrate your skills and how they relate to the role at Wren Kitchens.
Highlight Relevant Skills: In your CV, emphasise your communication skills, problem-solving abilities, and any experience in customer service or related fields. Make sure to include any relevant computer skills, as the role requires navigating multiple systems.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Wren Kitchens
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about creating exceptional experiences.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer queries or concerns. Highlight your ability to think creatively and make responsible decisions to ensure customer satisfaction.
✨Communicate Effectively
As a Customer Installation Co-Ordinator, clear communication is key. Practice articulating your thoughts clearly and confidently, and be ready to showcase your ability to build relationships with customers over various contact channels.
✨Research Wren Kitchens
Familiarise yourself with Wren Kitchens' values, products, and services. Understanding the company’s mission and how they operate will help you align your answers with their expectations and demonstrate your genuine interest in the role.
