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For Companies At a Glance
- Tasks: Help customers with their vehicle servicing needs and ensure top-notch service.
- Company: Join Pentland Land Rover, a leading name in the automotive industry.
- Benefits: Enjoy 30 days holiday, bonuses, and exclusive employee discounts.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
- Other info: Career development opportunities and 24/7 support for emotional and legal needs.
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity has arisen to work at Pentland Land Rover in Stirling as a Service Advisor. Do you have what it takes to work in a highly demanding, customer-focused role? Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer-focused role which demands the highest levels of professionalism and customer care.
The Role as Service Advisor
- Evaluate customer needs regarding servicing or repair requirements, in line with Vehicle Health Checks.
- Ensure the customer is aware of all applicable costs and the progress of repairs in a timely manner, handling objections competently.
- Coordinate internally with workshop colleagues to progress the vehicle through the service process.
- Deliver exceptional customer service to achieve customer satisfaction objectives whilst adhering to manufacturer standards and dealership procedures.
- Maintain accurate customer details to ensure the database is up to date.
- Keep up-to-date knowledge on additional products and services.
- Work in line with all service and warranty policies of both group and manufacturer.
Skills & experience that will help Service Advisors succeed in this role
- Previous customer service experience is preferable.
- Ability to deliver first-class service to achieve company and manufacturer objectives.
- Self-motivated with experience of achieving targets.
- Confident and professional communication skills.
If you’ve got it, we want it, and in return you will benefit from us:
- 6 weeks holiday (30 days per year, full-time), increasing with length of service.
- Additional earning potential through bonus.
- Career development opportunities.
- Award-winning in-house and manufacturer training.
- Access to colleague car purchase schemes.
- Group contributory pension scheme.
- Life assurance.
- Industry-leading employee discount platform at a wide range of high street & online providers.
- Employee support available from trained specialists, 24/7/365, for emotional, mental, legal requirements.
- Colleague uniform provided.
- Preferential rates on borrowing and saving schemes.
- Family Fun Days and dealership events.
- Preferential rates on vehicle parts purchases and servicing.
- Cycle to work scheme.
So… What happens next? Like the sound of this position? Apply online, and our Recruitment Team will review your CV and provide an update. Due to the volume of applications, you may receive an automated response. Please note we can only accept applications from candidates who are eligible to work in the UK without sponsorship. Verification will be required.
Service Advisor employer: The John Clark Motor Group
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, particularly the services offered by Pentland Land Rover. Understanding their specific offerings and customer service standards will help you engage confidently during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you to handle objections and provide exceptional service, which is crucial for a Service Advisor role.
✨Tip Number 3
Network with current or former employees of Pentland Land Rover. They can provide insights into the company culture and expectations, giving you an edge in your application process.
✨Tip Number 4
Stay updated on the latest automotive trends and technologies. This knowledge will not only impress during your interview but also demonstrate your commitment to providing top-notch service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional service in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to handle customer objections, as these are crucial for a Service Advisor.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and relevant.
How to prepare for a job interview at The John Clark Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your previous experience where you successfully handled customer queries or complaints, demonstrating your professionalism and commitment to customer satisfaction.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Pentland Land Rover. Be ready to discuss how you would evaluate customer needs, communicate costs, and coordinate with workshop colleagues to ensure a smooth service process.
✨Demonstrate Confidence and Communication Skills
Confidence is key in this role. Practice articulating your thoughts clearly and professionally. During the interview, maintain eye contact and engage actively with your interviewer to showcase your communication skills.
✨Research the Company and Its Values
Before the interview, take some time to learn about Pentland Land Rover and its commitment to customer care and service excellence. Being knowledgeable about the company will help you align your answers with their values and show your genuine interest in the position.
