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For Companies Join Our Team as a Customer Service Agent at Zendbox!
Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Customer Service Agents to provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.
Key Responsibilities
- Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
- Provide timely and accurate information regarding order processing, shipping, and product availability.
- Collaborate with internal teams to address customer concerns and escalate issues as necessary.
- Document customer interactions and update records to ensure accurate tracking of inquiries.
- Assist in developing customer service protocols that improve overall client satisfaction.
What We Offer
- A dynamic, fast-paced work environment
- Opportunities for training and professional development
- Competitive salary and benefits package
- A supportive team culture that values your contributions
Requirements
What You’ll Need:
- Previous experience in a customer service role is preferred.
- Strong verbal and written communication skills.
- Ability to handle difficult situations with professionalism and empathy.
- Proficiency in using customer service software and CRM systems.
- Strong problem-solving skills and attention to detail.
- A collaborative team spirit with a positive attitude.
Benefits
- Base salary £24,000 – £28,000 DOE
- Annual leave allowance – 25 days + bank holidays
- Paid birthday leave
- Free parking on-site
- Free snacks and drinks
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Customer Service Agent employer: zendbox
At Zendbox, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture for our Customer Service Agents. With a focus on professional development and a competitive benefits package, including 25 days of annual leave and paid birthday leave, we empower our employees to thrive in a fast-paced environment while making meaningful contributions to enhancing the customer journey.
Contact Detail:
zendbox Recruiting Team
