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- Tasks: Support the quality team with patient safety, compliance, and audits.
- Company: St Luke's Hospice provides compassionate care for those with life-limiting illnesses in Plymouth.
- Benefits: Enjoy generous leave, health schemes, and 24/7 support services.
- Why this job: Make a real impact in healthcare while working in a supportive, inclusive environment.
- Qualifications: Experience in clinical governance or quality improvement is essential.
- Other info: We encourage applications from diverse backgrounds and guarantee interviews for disabled applicants.
The predicted salary is between 30000 - 42000 £ per year.
St Luke's has a vacancy for a Patient Safety Facilitator to join its Quality Team based at our Hospice in Turnchapel, Plymouth. This is a permanent, 30-hour per week vacancy.
St Luke's Hospice Plymouth is an independent charity providing specialist advice and support to people with progressive life-limiting illnesses in Plymouth, Southwest Devon and East Cornwall. We believe that everyone deserves quality end of life care, no matter where. We work with our community, in partnership with others, to achieve dignity, comfort and choice for people affected by life-limiting illnesses through delivering and influencing exceptional care.
The Role
You will provide support to the quality team, working closely with the Associate Director of Quality & Patient Experience to undertake a variety of key administrative and support functions. The Patient Safety Facilitator will have a focus on patient safety and experience, compliance, complaints and audits. You will have strong administrative skills, a solid understanding of essential IT systems and an ability to prioritise a diverse workload.
Key Duties Will Include
- Support the application of the Hospice Risk and Incident Management System.
- Act as first point of contact for feedback and complaints.
- Support robust clinical governance and quality policies and procedures.
- Develop systems and processes to ensure all governance can be evaluated accordingly.
- Work closely with CQC registered Manager.
- Support the administration of regular cyclical meetings.
- Synthesise and present various data.
- Produce regular governance, quality and audit reports.
Knowledge And Experience Required
Experience of working in clinical governance and/or quality, safety or service improvement in a health and social care setting.
Equality and Diversity
We value and respect the diversity of our people and welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We understand that people perform better when they can be themselves and that by creating an environment that includes everyone, our staff will perform to their full potential. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. If you would like an informal chat about the role, please email in the first instance Frances Hannon, Associate Director of Quality & Patient Experience.
St Luke's are committed to equality of opportunity, to being fair and inclusive, and to being a place where everyone can bring their whole selves to work. We therefore particularly encourage applications from candidates who are likely to be underrepresented in St Luke's workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQ+ people.
Please note St Luke's Hospice Plymouth does not possess a license to sponsor individuals to work in the United Kingdom.
Closing Date: 23 March 2025
1st Interview Date: 31 March 2025 and 1 April 2025
2nd Interview Date: TBA
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.
As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access to a GP, and counselling and practical information helplines, 24/7.
While working with our hospice is hugely rewarding, knowing you’re helping us make such an important difference, we recognise it’s work that can be challenging emotionally. That’s why, when you join us, we’ll be here to support you all the way.
Don’t miss out on the opportunity to join our friendly, award-winning team.
Patient Safety Facilitator employer: St Luke's Hospice Plymouth
Contact Detail:
St Luke's Hospice Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Safety Facilitator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Patient Safety Facilitator role. Understanding the specific duties, such as supporting clinical governance and managing feedback, will help you articulate how your skills align with their needs during any discussions.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in quality and patient safety. Engaging with current employees or attending relevant events can provide insights into the company culture and expectations, which can be beneficial when you apply.
✨Tip Number 3
Prepare to discuss your experience in clinical governance or quality improvement in detail. Be ready to share specific examples of how you've contributed to patient safety or service enhancement in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 4
Consider reaching out to Frances Hannon, the Associate Director of Quality & Patient Experience, for an informal chat about the role. This not only shows your enthusiasm but also gives you a chance to ask questions that could set you apart from other candidates.
We think you need these skills to ace Patient Safety Facilitator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Patient Safety Facilitator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience in clinical governance, quality, safety, or service improvement within health and social care settings. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about patient safety and quality care. Mention your understanding of St Luke's values and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at St Luke's Hospice Plymouth
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Patient Safety Facilitator. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as supporting clinical governance and managing complaints.
✨Showcase Your Experience
Highlight any previous experience you have in clinical governance, quality assurance, or safety improvement within health and social care settings. Prepare examples that demonstrate your ability to handle diverse workloads and your strong administrative skills.
✨Prepare for Questions on Compliance
Since compliance is a significant part of this role, be ready to answer questions about your understanding of governance policies and procedures. Think of scenarios where you ensured compliance or improved safety standards in your past roles.
✨Emphasise Your Communication Skills
As the first point of contact for feedback and complaints, effective communication is crucial. Be prepared to discuss how you would handle difficult conversations and ensure that patient feedback is addressed appropriately.
