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- Tasks: Coordinate and manage work schedules for field staff and subcontractors.
- Company: Join SMS, a leader in innovative energy solutions for a sustainable future.
- Benefits: Enjoy hybrid working, 25 holiday days, health plans, and employee ownership schemes.
- Why this job: Make a real impact on the UK's energy transformation while developing your skills.
- Qualifications: Relevant qualifications in Business Administration or Operations Management preferred but not essential.
- Other info: Entry-level position with opportunities for growth and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- Automatic entry into our Employee Ownership Scheme.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
We are seeking a highly organised and detail-oriented Field Services Scheduler to coordinate and manage the work schedules of SMS field staff and subcontractors. This role is integral to ensuring the efficient and cost-effective delivery of services in line with contractual agreements and client priorities. The ideal candidate will excel in resource planning, issue resolution, and maintaining operational profitability while meeting customer expectations and key performance indicators (KPIs).
This role is offered on a hybrid working basis, 2 days in the office 3 days at home typically. It is contracted at 40 hours per week, Monday to Friday.
Key Responsibilities:
- Develop and manage efficient schedules for SMS field staff and subcontractors.
- Utilise internal systems to allocate resources effectively, ensuring alignment with customer KPIs and contractual obligations.
- Assign sufficient chargeable work to engineers to meet departmental revenue and productivity targets.
- Respond to specific booking requests from clients, ensuring prompt and accurate scheduling.
- Oversee and coordinate various projects to ensure timely and satisfactory completion.
- Act as the primary contact for inquiries from internal and external customers.
- Resolve scheduling conflicts and service-related issues efficiently and professionally.
- Prepare and deliver regular performance reports to track scheduling efficiency and KPI achievement.
- Identify trends and provide actionable recommendations to improve operational performance.
- Maintain accurate records and update databases with job statuses, resource allocations, and financial details.
- Monitor and ensure the profitability of scheduled work, ensuring all jobs meet departmental financial objectives.
- Any other duties as required.
To be considered for this role, we would love you to have/be:
- A relevant academic qualification in Business Administration, Operations Management, or a related field (preferred but not essential).
- A membership in professional organisations such as the Institute of Customer Service or equivalent (desirable).
- Proven experience in scheduling, resource planning, or a similar operational role.
- A strong understanding of scheduling systems and database management tools.
- Excellent problem-solving skills, with the ability to resolve conflicts and manage priorities effectively.
- Strong communication skills for engaging with clients, team members, and stakeholders.
- Knowledge of KPIs and financial principles related to profitability and operational efficiency.
Field Services Scheduler employer: SMS
Contact Detail:
SMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Scheduler
✨Tip Number 1
Familiarise yourself with the energy sector and SMS's role in it. Understanding how SMS contributes to a greener and more sustainable energy system will help you articulate your passion for the industry during interviews.
✨Tip Number 2
Brush up on your scheduling and resource management skills. Consider using scheduling software or tools that are commonly used in the industry, as this knowledge can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of SMS. They can provide valuable insights into the company culture and expectations for the Field Services Scheduler role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss key performance indicators (KPIs) relevant to scheduling and operational efficiency. Being able to demonstrate your understanding of these metrics will show that you're ready to contribute to SMS's goals.
We think you need these skills to ace Field Services Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, resource planning, and operational roles. Use keywords from the job description to demonstrate that you meet the specific requirements for the Field Services Scheduler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and problem-solving abilities. Mention specific examples of how you've successfully managed schedules or resolved conflicts in previous roles, aligning your experiences with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have academic qualifications in Business Administration or Operations Management, be sure to mention them prominently. Also, include any memberships in professional organisations that relate to customer service or operations, as these can set you apart from other candidates.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively engaged with clients and team members in the past. This could be through managing inquiries or coordinating projects, demonstrating your ability to maintain positive relationships.
How to prepare for a job interview at SMS
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Field Services Scheduler. Familiarise yourself with scheduling systems and how they align with customer KPIs and contractual obligations.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved scheduling conflicts or managed priorities. This will demonstrate your ability to handle the challenges that come with the role.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would engage with clients and team members.
✨Highlight Relevant Experience
If you have experience in scheduling or resource planning, be sure to highlight it during the interview. Discuss any relevant tools or systems you've used and how they contributed to operational efficiency.
