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- Tasks: Lead operations at a modern veterinary clinic, ensuring excellence in client care and team performance.
- Company: Creature Comforts is redefining pet healthcare with a focus on long-term relationships and exceptional care.
- Benefits: Enjoy competitive salaries, autonomy in your role, and a supportive, collaborative work environment.
- Why this job: Make a real impact in a growing, purpose-driven business while fostering a positive team culture.
- Qualifications: Proven leadership experience, strong HR knowledge, financial literacy, and excellent communication skills required.
- Other info: Veterinary or healthcare experience is desirable; training on business software will be provided.
The predicted salary is between 43200 - 72000 £ per year.
Are you an experienced and inspiring leader ready to take full ownership of operations within a forward-thinking veterinary clinic? Creature Comforts is looking for a proactive and passionate Practice Director to lead our flagship St John’s Wood location, driving excellence across all areas of practice life, team leadership, client care, business performance, and community engagement.
About Creature Comforts
We are a modern veterinary group redefining how pet healthcare is delivered. Our membership based model focuses on long term relationships, exceptional clinical care, and a culture of warmth, collaboration, and professionalism, for both pets and people.
About the Role
As Practice Director, you will form a key part of the clinic’s Senior Leadership Team, working closely with the Clinical Director and central support functions. You’ll be responsible for the overall operational running of the clinic, with autonomy to lead on staffing, HR, finance, compliance, and client satisfaction. You’ll also directly line-manage the Front of House and Admin teams, ensuring they are well supported and thriving. This is a high-impact, hands-on leadership role in a growing, purpose-driven business.
Job requirements
- Proven experience in an operational leadership or management role.
- Strong understanding of HR processes and employment best practice.
- Financial literacy and experience working with KPIs, budgets, and forecasting.
- Excellent communication and people skills with a high level of emotional intelligence.
- Strong organisational and time-management abilities, with attention to detail.
- Experience managing client care or customer service teams.
- A proactive, flexible mindset with the ability to lead in a dynamic environment.
- Veterinary or healthcare sector experience (desirable).
- Competence using business software and HR platforms (training provided).
Job responsibilities
- Operational Excellence
Oversee the smooth, day-to-day running of the clinic. Implement and refine protocols, ensuring compliance with H&S standards. Maintain facilities and ensure GDPR compliance and accurate documentation. Support diary, rota, and practice workflow planning. - People Management & Team Leadership
Lead and support the Front of House and Admin teams. Manage recruitment, performance reviews. Handle HR processes with support from our central office team. Foster a positive, inclusive and high-performing culture. - Client Experience & Community Engagement
Champion excellent member care and client communication. Respond to feedback and complaints with professionalism. Work with marketing to plan local events and promotional activity. - Business Performance & Financial Delivery
Monitor practice KPIs and financial targets. Support budget planning and payroll processes. Drive member acquisition and retention with support from central teams. Ensure accurate pricing and invoicing. - Health & Safety
Lead all H&S activity within the clinic. Ensure risk assessments, training, and compliance checks are completed. Escalate issues where necessary and act promptly on any risks.
Job benefits
Be part of a values-led, innovative veterinary group. Work in a supportive, collaborative environment with autonomy to lead. Join a growing business where your ideas and leadership will have real impact. Competitive salaries & state of the art veterinary clinics.
Practice Director employer: Creature Comforts
Contact Detail:
Creature Comforts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Director
✨Tip Number 1
Familiarise yourself with Creature Comforts' values and mission. Understanding their focus on long-term relationships and exceptional clinical care will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Network within the veterinary community, especially in the St John’s Wood area. Attend local events or engage with professionals on platforms like LinkedIn to build connections that could provide insights into the clinic's operations and culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence in previous roles. Highlight your experience with KPIs, budgets, and team management to demonstrate your capability to lead effectively in a dynamic environment.
✨Tip Number 4
Showcase your emotional intelligence during any interactions. As a Practice Director, strong communication and people skills are crucial, so be ready to illustrate how you've successfully managed teams and client relationships in the past.
We think you need these skills to ace Practice Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational leadership, HR processes, and financial management. Use specific examples that demonstrate your ability to lead teams and improve client care.
Craft a Compelling Cover Letter: In your cover letter, express your passion for veterinary care and your alignment with Creature Comforts' values. Discuss how your leadership style can foster a positive culture and drive business performance.
Showcase Relevant Experience: Emphasise any previous roles in the veterinary or healthcare sector, particularly those involving team management and client engagement. Highlight your understanding of KPIs and financial literacy.
Demonstrate Emotional Intelligence: In your application, provide examples of how you've effectively communicated and managed teams in dynamic environments. This will showcase your emotional intelligence and ability to lead with empathy.
How to prepare for a job interview at Creature Comforts
✨Showcase Your Leadership Experience
As a Practice Director, you'll need to demonstrate your operational leadership skills. Prepare specific examples of how you've successfully led teams, managed HR processes, and improved client care in previous roles.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to veterinary practices. Be ready to discuss how you've used financial literacy to drive business performance and achieve targets in past positions.
✨Emphasise Emotional Intelligence
Excellent communication and people skills are crucial for this role. Think of instances where your emotional intelligence helped resolve conflicts or improve team dynamics, and be prepared to share these stories.
✨Demonstrate a Proactive Mindset
Creature Comforts values a proactive approach. Prepare to discuss how you've adapted to dynamic environments in the past and how you plan to lead the clinic through challenges while maintaining high standards of care.
